Foundever’s Post

Excellent CX must begin internally with departments recognising that each of them is both a customer of another department or section and a provider of services or product to other internal units. All of this done in the context of providing the best experience to the external Customer. This approach also breaks down siloes.

Listening to J. Donald Smith drop #loyalty knowledge is not just informative, its an adventure. You'll laugh, you'll cry, you'll be entertained but most of all you'll learn some stuff. If you want actionable insights that can make you a hero, change the game and your trajectory, pull up a chair, take a seat and buckle up! #crmc2024 Customer Relationship Management Conference (CRMC)

Great to see another strategic alliance being formed - especially when together we can enhance customer experience Read more about the new @PwC UK and Medallia alliance here: #WeRunYouAccelerate #Humanledtechpowered #pwcuk #pwcinsights #medallia #customerexperience

If you didn’t get chance to our Voice of the Process presentation at our special Judge Club Event yesterday evening, then you can see a snippet here! This is where David Hingley ✅ covers how he and Ian Golding created the Hin-Gold Method – and the HUGE benefits that they delivered together as a result!   If you want to find out more, you can follow this link to see the full video: https://lnkd.in/esNNS-NM And if you’re interested in attending David and Ian's next Masterclass on 14th March at 11:30 GMT - where they will arm attendees with all the tools and tips they need to deliver Voice of the Process for their organisation - then we’ve got a special LinkedIn Discount offer running here:  https://lnkd.in/erVNfaUY   It would be wonderful to see you on the Zoom!   Finally, we’re always ready to share experiences and feedback – so if you want to ask any questions or would like to get in touch, please do feel free to let us know in the comments below! ____________________ #judgeclub #voiceoftheprocess #vop #voiceofthecustomer #voc #cxmeasurement #cx #dataanalytics

Are you prepared to set out on your path towards getting the prestigious GCXA24 trophy? Begin your journey to winning awards by using the power of our invaluable resource, Plan2Win. Consider this guide your pathway to ensure a seamless entry process and boost your chances of success! Plan2Win offers tips on: 💫 How to choose the right categories 💫 Writing a successful entry 💫 What the judges are looking for No need to delay any further! Click on the banner, download Plan2Win, and take that crucial first step toward securing an award at the Gulf Customer Experience Awards 2024! #gcxa24 #customerexperience #cx #plan2win

I believe incredible work should be celebrated. Sounds like a no-brainer, but I’m realizing that too often the real game-changers don’t get the recognition they deserve. It’s part of the reason we at Flip, in partnership with Aircall and Kustomer, are hosting the 1st ever Back To The Customer (B2C) Awards. These awards are designed to recognize the best of CX in DTC & E-Commerce - specifically in 3 categories: 1) Top CX Leaders 2) Frontline MVPs 3) Best Brands If you’re anything like me, you have a whole lot of names coming to mind, and that’s good - because nominations are open right now :) It’s free, it takes 30 seconds to submit, there’s no limit on how many orgs or individuals you can nominate, and—aside from some great recognition—the winners are going to get some serious cash and prizes.  It’s a win all around. So, help us give credit where credit’s due. Nominate someone for the Back To The Customer Awards today. More details + link to nominate @ backtothecustomerawards dot com #Recognize #Celebrate #Nominate #DTC #ECommerce #B2CAwards #CX #CustomerExperience #Cash #Prizes #Aircall #Kustomer #FlipCX #FlipYeah

We just released the agenda for the CCW Executive Exchange taking place this November 1-3 in Sarasota! View Full Event Agenda: https://bit.ly/3XWMFei This exclusive event is specifically designed for senior-level #CX and #Customer Contact executives to network and benchmark with industry leaders. Critical themes to be discussed: · Next Gen Automation & Digital Innovation · Agent Engagement & Retention · Effortless CUSTOMER EXPERIENCES #CCWExchange #CustomerManagementPractice

How does your IT experience shape your #employeeexperience? That’s a question Johnson and Johnson and Anthony M. Pacitti have found the answers to, since partnering with Medallia.  By leveraging Medallia’s technology to launch a formal IT service recovery program, the team has been able to gain insight into — and optimize — the 1.3M interactions the company’s 1,000 technology support and services agents handle each month. As a result, the brand has: ⏱ Increased self-service efficiency, saving employees up to 20 minutes per day 🔥Reduced reported IT incidents by 10% 📣Implemented workflows that have resulted in 87% of alerts being closed within 72 hours #MedalliaCustomerStories

The Sweepr team are at MWC in Barcelona this week meeting with ambitious Service Providers who are ready to achieve superior digital customer care, leading to category-defining level of Digital Containment. If you'd like to catch the team at the event and hear more about the Sweepr platform, get in touch with VP Sales Finbarr Callaly. Alan Coleman Jim Hannon Finbarr Callaly #mwc24 #mwc2024 #enterpriseireland #digitaltransformation

Join Steve Barratt, Genesys AI and Digital EMEA Lead, at the Engage Customer event, as he discusses and shows you how organisations can seamlessly connect customers, bots, and agents to create a unified omnichannel experience. Discover how to bridge the gap between touchpoints effortlessly and provide a seamless customer journey. #Genesys #AI #Digital #OmnichannelExperience #CustomerJourney Make sure to register below ⬇️⬇️⬇️⬇️⬇️