With more than 29 years at Four Seasons Hotel Milano, Serap Mesutoglu is the hotel’s veteran Director of Guest Relations and a guest favourite. Her warm personality and smile shine throughout the property’s public areas as she welcomes guests and ensures all their needs are taken care of. She joined Four Seasons Hotel Milano in 1995 as Floor Supervisor before moving to the Front Desk as Receptionist followed by Front Office Manager and Director of Rooms. Loving the direct contact with guests, she naturally became the Hotel’s Director of Guest Relations. In her position, she will do anything she can to fulfil all guests' needs and her daily mission is to make every wish come true. Hospitality is a passion for her, and she will embrace any challenge to make a guest happy, “My most important goal is to connect with our guests and create the perfect conditions for them to see this historical property as a place in which they can find friends, feel relaxed and enjoy all the city has to offer. Guests should feel like they are at home.” #WeAreFourSeasons #FSVoices #FourSeasons
Erika Fabrizio
1mo
Semplicemente unica, l'accoglienza fatta persona, un sorriso irresistibile ed una professionalità senza pari, unita ad un fascino a dir poco straordinario. Una fi quelle persone che rimane impressa nel cuore per sempre.
Julanda Marais
1mo
Serap, I am so grateful to have had the opportunity working with you. Your unwavering commitment and passion to ensure that guests are feeling at home, is remarkable. A true brand ambassador, ever so gracious💫!!
Livio Faverio
1mo
Grande Serap, un grande esempio di professionalità e passione. Sempre bello vedere il talento venir riconosciuto ed apprezzato. Brava!!!
Serap Mesutoglu's dedication and passion for hospitality truly shine through! I'm curious, what's the most memorable guest experience she has been a part of during her time at Four Seasons Hotel Milano?
Henry Wilson
1mo
Love to see hotel companies celebrating their people! 👏🏻👏🏻👏🏻
Deepak Singh
1mo
Best of luck!
Very nice. Greetings to you, miss. Is there work there with you? May God bless you
Derya Koçak
1mo
We are very proud of her . Much love from Istanbul
Congratulations Serap! It is always such a pleisure to connect with you! Impresive anniversary - all the best and hope to see you soon!
Food And Beverage at InterContinental Hotels & Resorts
1moI wish there were many more like you, it's a pleasure to work with people who love their work and it's fun to stay in the hotel where they work. 💫