Traditional Marketing Funnel: A broad net to catch potential customers from awareness to purchase: • Awareness (ToFU): Prime-time TV ads for initial brand awareness. • Interest (MoFU): Brochures, catalogs, and direct mail to spark interest. • Desire (BoFU): In-store promotions, discounts, and word-of-mouth to drive action. •Action (BoFU): Sales reps guide purchases in physical stores. Transition - Why Evolve?: Digital shifts demand a more personalized approach as mass marketing declines. Digital Marketing Funnel: Tailored omni-channel experience: • Awareness (ToFU): Targeted social media ads, SEM, and content marketing. • Interest (MoFU): Engage with blogs, videos, and emails. • Consideration (MoFU): Evaluate with reviews, comparisons, and webinars. • Intent (BoFU): Drive intent with personalized offers and retargeting. • Purchase (BoFU): Smooth transactions via e-commerce and apps. • Loyalty (BoFU): Post-purchase engagement with follow-ups and loyalty programs. • Advocacy (BoFU): Convert customers into advocates through social media and referrals. The Bottom Line: The digital age has reshaped marketing funnels from broad outreach to personalised, customer-centric journeys. Traditional approaches have a broad reach, whereas digital solutions interact at every touchpoint, encouraging loyalty and advocacy. This shift promotes relationships and profitability by leading customers from awareness to brand ambassadorship. How has your client journey evolved in the digital age?
That's actually true. New age customers seek for good support multiplying the loyalty they have for the brand
Funnels truly transform customer journeys! Adding CRM for consistent follow-ups has worked wonders for me in the funnel stages. Have you tried leveraging this?
I agree! Organizations should shift some of the focus and budget to the bottom of the funnel from the top and middle, that tremendously impact your CAC and LTV.
Today, digital funnels use targeted ads, blogs, and retargeting to nurture customers at each stage - extending beyond purchase to build loyalty and advocacy. This shift fosters stronger relationships, turning satisfied customers into brand advocates.
Very insightful
ToFU and MoFU plays a important role in today's digital shift as it is helping touch the pin point of the customer 👀 well the whole game depends on that
Goes to show why a lot of the leads are lost at the BoFU stage.
Very very insightful 👍
Great advice!
Relationship Manager at Ravikash Financial Services Pvt. Ltd.
8moGood to know!