Frank Pieffer’s Post

Transform your business by understanding the heart of your customer.

Another big win for small business! I’m excited to share that we tied with AT&T for second place and ranked ahead of our cable competitors in the Small Business category of J.D. Power's U.S. Business Internet Satisfaction Study. J.D. Power is the industry standard in customer satisfaction, and this recognition shows how we’re delivering high-speed, reliable internet service to small businesses. Roughly 5K businesses were surveyed about their internet services, and ranked Frontier highly in important areas, from performance and reliability to customer service. Read more here: https://lnkd.in/gwUAmVc9

Jonathan Ashley taking to the stage alongside Sarah Keegan, Ben Mills and Grant Sanders at the Minerva 'Grow Your Business' Conference this afternoon. The four experts 💡 discussed how a great CMS can help you to grow your firm AND deliver an outstanding customer experience. #cms #casemanagementsystems #lawfirms #legaltech

Did you know that business broadband is different from home broadband? Business broadband offers: ✅Faster Speeds ✅Higher Bandwidth ✅Higher Reliability ✅Dedicated Customer Support Discover how business broadband can benefit your company, explore the various options available, and get answers to common FAQs. Find out more> https://buff.ly/4fORFuc Got questions? Our expert team is here to help—just reach out!

Let’s go over the most common reasons small businesses and organizations choose a call answering service like Answer 365 to be a part of their customer service team! https://lnkd.in/etDPM2BM

What are the three skills that every customer support professional needs? Here's my guide! Read it, and comment with the changes you would make

Staying on top of customer communication can be complicated. A platform like TeamSupport makes it simple. With a straightforward interface, integrated communication tools, and an intuitive ticketing system, TeamSupport meets and exceeds customer expectations. Interested in how to simplify your customer support? Learn more here: https://hubs.li/Q02DCkPg0

Here’s a one liner to start the week: Your outcome as a business is directly correlated with your customer outcomes from using your product.

We’re thrilled to introduce our latest service offering, 𝐒𝐢𝐦𝐩𝐥𝐞𝐱. Simplex is a flexible solution that delivers expert customer support when you need it most. We understand the importance of making sure that your IFS landscape is always up and running to meet your needs. However, we also recognize that every business has unique needs and budgets, which is why we have developed a customer support plan that is adaptable to your specific requirements. With Simplex you can harness the power of flexibility to unlock new opportunities, streamline operations, and stay ahead of the curve in an ever-competitive market, all while keeping costs down. Learn more about how Simplex can help you: https://lnkd.in/gBZGAMvh

Confused about the difference between call centers and contact centers? Our latest blog post has you covered! Discover how each plays a crucial role in customer support, their unique challenges, and tips to choose the right solution for your business. https://lnkd.in/g9egnEYa