Fraser Gordon’s Post

View profile for Fraser Gordon, graphic

Head of People & Culture - HubSpot Elite Partner - #3 Best Place to Work in Tech in Australia 2024

This month I'm sharing another of Engaging.io's #Culture Codes: Be Positive! Sometimes in life we’re asked to do things that are just plain wrong. Sometimes we’re asked to things that seem impossible. Anyone can say no to a request to do the impossible, but only a few ever make the effort to understand the elements of the ‘possible’ that exist within the request and find a solution to make them work. As a #HubSpot #Elite Partner we are in the solutions game and so like many businesses, it's our job to find ways to say yes when other people can't. Most of the time when someone asks you to do something that seemingly can’t be done, they know that this is the case. They’re asking (mostly) because they have someone asking them, or because they can’t think of an alternative solution themselves. Taking the time to understand their motivation, then working with them align their objectives with your own isn't easy, but it isn't rocket science. Unless your clients are rocket scientists, then it might be... We have 4 steps to providing clients with a positive experience: 1. Don’t just ‘react’ to things. Your initial response is unlikely to always be the best one. Take time to reflect, consider and evaluate the issue at hand. 2. Be empathetic. Put yourself in their shoes. Or sandals if it’s summer. 3. Think about consequences. Successful businesses have a great reputation. That takes time to build but can be lost in an instant. What clients say about you to the rest of the world makes a difference, so make sure they’re saying the right things because you're doing the right things. 4. Align your objectives. If any two parties have opposing objectives, there will always be conflict, disharmony and dischord. The only way to resolve that is to find a way to align the objectives of both parties. That may take some reframing, compromise or even moving of goal posts, but it is achievable and it is the only path to a harmonious relationship. Both in and out of work... #Engaging.io's Culture Codes are our user guide of how to live and breathe our values through our actions. If you want to know more, get in touch. 😀

To view or add a comment, sign in

Explore topics