Frederic Laziou’s Post

97% of consumers say customer service is crucial for brand loyalty. Is your SMB cultivating positive relationships? Imagine a seamless Customer Experience (CX) that can: 🌟 Increase Customer Loyalty 😀 Boost Customer Satisfaction 👍 Enhance Brand Reputation 💬 Improve Meaningful Conversations What's not to love? 🚀 Find out how your workplace can level up CX operations with the latest AI solutions from CN's partners: https://buff.ly/43dvOqB #CX #XCaaS #contactcenter #AI #computersnationwide #AItechnology #broadvoice #8x8 #ringcentral #customerexperience #customersupport

✅Companies who prioritise Customer Experience (CX) and Customer Service (CS) tend to experience more robust revenue growth. ❓But what exactly distinguishes Customer Experience from Customer Service? Let's break it down: Customer Service encompasses two primary components: ➡️Tangible: These are the tasks undertaken by frontline staff to assist customers. ➡️Intangible: This refers to the perception of the service provided, such as when someone describes the service as "delightful." Customer Service is just one facet of the broader Customer Experience. CX, on the other hand, comprises: ➡️Product: How satisfactory is the offering? ➡️People: This involves customer interactions and how customer-centric an organization is. ➡️Customer Journey: Encapsulating how a customer feels from the initial interaction to the final outcome. #customerserviceexcellence #customerservicetips #cx #customerexperience #corporatetrainer ………………………………………………………………… ⚫️Connect and follow for more Customer Experience & Customer Service tips!

Customer Experience (CX) is a crucial aspect of any business, yet it's often misunderstood. Let's break it down and explore its real meaning and importance! 💡 Customer Experience (CX) is the holistic perception of a customer's journey with a brand, encompassing every interaction from initial awareness to post-purchase support. It's not just about customer service; it's about understanding customer needs, values, and emotions throughout their entire relationship with the brand Why is CX important? 🤔 - Customer Loyalty: A positive CX fosters loyalty, repeat business, and positive word-of-mouth marketing. - Competitive Advantage: Superior CX can help a brand stand out from competitors, attracting and retaining customers. - Emotional Connections: Brands that create emotional connections with customers, like Chewy sending flowers when a pet dies, build trust and loyalty. What causes bad CX? 🚫 - Long Wait Times: Customers become frustrated when they have to wait too long for assistance. - Lack of Personalization: Customers expect personalized experiences tailored to their needs and preferences. - Poor Resolution of Issues: Unresolved issues or unhelpful customer service can lead to a negative perception of the brand. To improve CX, businesses can use various techniques and technologies, such as Voice of the Customer (VOC) feedback, Customer Effort Score (CES), and Customer Lifetime Value (CLV) analysis. As a CX specialist, it's essential to understand the importance of CX and strive to create positive, memorable experiences for every customer. Share your thoughts and experiences below! 👇💬 #CustomerExperience #CXSpecialist #CustomerJourney

Customer engagement is a top priority at businesses—and for good reason. Consumers say they will tolerate three bad experiences before leaving the company for good. Check out this report - Transforming Customer Experience below! #CX #CustomerExperience https://lnkd.in/gKa3-aXP

Excited to share insights from my latest article on ITWeb where I delve into the pivotal role of Customer Experience (CX) in driving business growth. Titled 'Taking Your Customers' Experience to New Heights,' I explore key pillars such as understanding value, achieving successful CX, and avoiding common pitfalls. I emphasize the transformative potential of CX for companies seeking to seize growth opportunities, stressing the importance of embracing change and leveraging customer data innovatively while upholding compliance standards. Stay tuned for actionable strategies to elevate your CX game! https://lnkd.in/diQ2NYRs inq. Edge #CX #CustomerExperience

🚫 Customer Experience ≠ Customer Service: Understanding the Difference 🚫 These days, businesses often use the terms "customer experience" and "customer service" interchangeably. However, understanding the distinction between the two is crucial for delivering true value to our customers. 🛠️ Customer Service is the assistance and advice provided to customers for your product or service. It’s reactive, addressing immediate needs and resolving issues. Think of it as the moment of truth when a customer reaches out for help. Customer Experience (CX), on the other hand, is the cumulative impact of every interaction a customer has with your brand, from the first touchpoint to the last. It's proactive, encompassing the entire customer journey and ensuring each touchpoint is seamless, enjoyable, and memorable. 🌟 🔍 Why the distinction matters: Holistic Approach: CX considers every aspect of the customer journey, from marketing to post-purchase support, ensuring a consistent and positive experience. Emotional Connection: Great CX builds emotional connections, fostering loyalty and turning customers into brand advocates. Competitive Advantage: Companies that excel in CX often stand out in the marketplace, leading to higher customer retention and revenue growth. Remember, while excellent customer service is a critical component of a great customer experience, it is just one piece of the puzzle. By investing in and prioritizing a holistic customer experience strategy, we can create lasting relationships that drive success for both our customers and our business. What steps is your organization taking to differentiate between customer service and customer experience? Share your insights in the comments! 👇 #CustomerExperience #CustomerService #CX #BusinessGrowth #CustomerJourney

Customer experience (CX) is the key to success in today’s competitive market. It’s not enough to have a good product or service, you need to deliver a consistent and satisfying experience across all touchpoints with your customers.   Imagine how your business would grow if you could create a CX strategy that aligns with your goals, understands your audience, and maps out your customer journey. You would be able to provide personalised and proactive support, anticipate and resolve customer issues, and build long-term relationships with your customers.   To learn more about how to create and implement a CX strategy using Zendesk, check out our latest blog post. We share some of the best practices and tips on how to enhance your overall CX using Zendesk’s powerful features and tools. Don’t miss this opportunity to take your CX to the next level!

Customer-centricity in this digital age is easily achievable for all businesses. Tech enhancements have made it possible for them to elevate their customer experiences at every touchpoint. All big players understand its importance, but the smaller ones? Lack of resources/understanding might be one of the main reasons that the small Indian businesses still remain untouched & unaware about the importance of customer satisfaction.   QR-based tech offers affordable, scalable, and insightful solutions for customer experience management. Discover how Me-Grow Merchant empowers SMBs to leverage QR codes for growth, efficiency, and customer engagement - https://bit.ly/3umadiF #customerexperience #customerexperiencemanagement #qrcode #qr #customersatisfaction #customerengagement #customerfeedback #businessgrowth #customerinsights #customerresearch #customerloyalty  

In the rapidly evolving world of customer service, certain misconceptions about #CustomerExperience (CX) frequently surface, affecting how businesses interact with their clientele. Misconception 1️⃣: Customer Experience is Just About Customer Service Actually, CX is much broader, encompassing every interaction a customer has with your brand, from marketing to after-sales support. Misconception 2️⃣: Customer Experience Can't Be Quantified Numerous metrics like Net Promoter Score (NPS) and Customer Satisfaction (CSAT) provide measurable insights into customer experiences and expectations. Misconception 3️⃣: Technology Alone Can Drive Excellent Customer Experience While technology is a vital tool, the human element remains crucial. Personalized interactions and empathy cannot be fully replaced by technology, making a balanced approach essential. At #GDCServices, we understand the nuances and depth of Customer Experience. Our services are tailored to demystify these misconceptions and enhance your customer interactions. Interested in elevating your #CX? Contact us to learn more!

Customer Experience (CX) emerging as need of today for businesses across the board ? Do you agree ? What it takes to make your team ready for CX online with your Brand name ? 1. Effective communications 2. Analytical approach 3. Perosnlised aptitude 4. Real time Data handling system