FreightSmith’s Post

🎯 Your SaaS product has a problem: Users are ignoring 80% of your features. Here's what *actually* matters: It's not just about features anymore! You need to create amazing customer experiences that turn users into loyal fans. Here's a practical guide on: • How to deliver experiences your customers will never forget • Why the human touch matters more than fancy features • Simple ways to make every customer interaction count • Real strategies that top companies use to wow their customers Fun fact: Companies that nail customer experience outperform others by 80% on the S&P 500! Join 3,600+ customer success leaders already getting these insights delivered to their inbox every week. 👉 Subscribe to The Customer Success Café - where we turn customer experience into customer excellence! https://lnkd.in/dNyDRX2H #CustomerSuccess #SaaS #CustomerExperience #Growth

What does it mean to "champion your customer?" Let's break it down into two levels: ➡️ Company level: At the company level, championing your customer means to get everyone at your company to understand the power of great customer experiences. The key here is to get buy-in at every level, especially at the top. ➡️ Customer level: At the customer level, it means creating evangelists out of your customers. You do this by architecting a complete, and delightful customer experience at every touchpoint throughout the whole customer lifecycle. #customerexperience #customersuccess #saas

We're unveiling a new video showcasing how Parker Technology is transforming customer service for parking operations. Learn how our cloud-based platform empowers real-time support, streamlines operations and boosts customer satisfaction. Watch now! https://ow.ly/xjPs50UeXJK #ParkerTechnology #SaaS #CustomerService #FacilityManagement #CloudSolutions #RealTimeSupport #CustomerExperience

💡 Are You Keeping Up with the Shift in Customer Service? 💡 Customer service is evolving, and SaaS companies need to adapt quickly. This Forbes article explores the systemic shift in customer service and how leveraging new strategies can enhance customer success in the SaaS industry. Stay ahead by understanding the key trends driving exceptional customer experiences. Read more on Forbes: https://lnkd.in/d3p2PjrZ #CustomerService #SaaS #CustomerSuccess #Innovation #CX

Are you tracking the right metrics to understand your customers' experience? NPS and CSAT are powerful indicators of how well you're meeting customer needs—but there's more to the story. Learn why these metrics are crucial and how they can drive real improvements in your customer experience strategy. Which metrics have made the biggest impact on your CX efforts? Let us know below! #tone #CustomerExperience #CXMetrics #NPS #CSAT #CustomerFeedback #CustomerSatisfaction #BusinessGrowth #SaaS #CXStrategy #CustomerSuccess #DataDriven #CustomerRetention #CustomerInsights #CXImprovement

“Having good Customer Centricity means 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴 𝘁𝗵𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿. It means knowing his desires, his behavior, his whereabouts and anticipating future needs.” – In this video, our Managing Director Bernd Völcker explains how he defines the concept of Customer Centricity. 𝗘𝗻𝗴𝗮𝗴𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 – Learn how 𝗝𝘂𝘀𝘁𝗥𝗲𝗹𝗮𝘁𝗲’𝘀 𝗖𝗫 𝗖𝗹𝗼𝘂𝗱 can help you to offer your customers an excellent user experience and 𝗲𝗻𝗮𝗯𝗹𝗲 𝗽𝗼𝘀𝗶𝘁𝗶𝘃𝗲, 𝗺𝗲𝗺𝗼𝗿𝗮𝗯𝗹𝗲 𝗺𝗼𝗺𝗲𝗻𝘁𝘀 𝗶𝗻 𝘁𝗵𝗲𝗶𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘄𝗶𝘁𝗵 𝘆𝗼𝘂. 👉 https://lnkd.in/dbQPFz2G With the JustRelate CX Cloud, you can create experiences for 𝗲𝘃𝗲𝗿𝘆 𝗰𝗵𝗮𝗻𝗻𝗲𝗹, 𝗲𝘃𝗲𝗿𝘆 𝗱𝗲𝘃𝗶𝗰𝗲 𝗮𝗻𝗱 𝗲𝘃𝗲𝗿𝘆 𝗿𝗲𝗴𝗶𝗼𝗻. The software suite supports you across the entire customer journey and enables you to provide comprehensive services for your customers and prospects. #CustomerExperience #CX #CustomerCentricity #DigitalExperience #UserExperience #CustomerEngagement

Parallels between good 🧑💻Customer Experience and 📱User Experience: • Always Responsive • Hide complexity • Well defined Customer/User Journey #CustomerSuccess #SaaS #Growth

At OneAdvanced, we are constantly looking for ways to improve the customer experience we offer. That's why all our customer-facing teams have been brainstorming how to put our customers at the centre of everything we do. Inspired by Ipsos's six forces of Customer Experience, we'd like to highlight how our teams are considering 𝐅𝐚𝐢𝐫 𝐓𝐫𝐞𝐚𝐭𝐦𝐞𝐧𝐭 as one of our key focus points. We believe that treating our customers fairly is not only the right thing to do, but it also helps us build long-lasting relationships. So, watch this space as we build the team's more detailed ideas into our customer operations #teamwork #customerexperience #fairtreatment #SAAS

What is Customer Experience (Cx)? It's more than just a buzzword; it's the lifeblood of a company's reputation, growth, and sustainability. To truly unlock its potential, investing in Cx training courses is essential for any forward-thinking organization. https://hubs.ly/Q0326zmC0 #employeedevelopment #training #customerexperience #onlinelearning #saas

Ever wonder if users actually find your product as intuitive as you designed it to be? 🤔 For the product wizards eager to decode customer satisfaction, conducting a CES survey might just be your golden ticket.🎫 Clear and actionable feedback? Check. Improved user experience? Double-check. Not sure where to start with your own CES survey? Check out our article with everything you need to know. 👇 https://lnkd.in/eYiF2bdf #Userback #SaaS #CustomerSatisfaction #Survey