The Friedkin Group’s Post

It’s the Small Details That Make the Biggest Difference During a recent stay at the Four Seasons Hotels and Resorts Miami, Steve Turk was reminded of one key lesson that applies to anyone in hospitality... it’s the small details that create lasting impressions. From the seamless check-in process to thoughtful touches like perfectly arranged rooms, personalized poolside service, and elevated dining experiences, the team at Four Seasons knows how to transform an ordinary stay into something extraordinary. The best part? These are lessons anyone can apply! It’s not just about luxury—it’s about anticipating needs, adding personal touches, and consistently elevating every guest interaction. So whether you’re running a boutique hotel or managing a business, focusing on the small details can set you apart and create unforgettable experiences for your clients or guests. Check out our latest video tour of the Four Seasons Miami in the comments below. 🎥👇 #Hospitality #CustomerExperience #Leadership #Luxury #TheHospitalityMentor #FourSeasons

✨️The largest hotel chain in the world is Marriott International, with a revenue of $20.77 billion. #HISTORY👀 🌐In 1927, J. Willard Marriott opened the nine-stool root beer stand that grew into the Hot Shoppes Restaurant chain and evolved into today’s Marriott International. ✨️As of 2022, the global hotel industry has a market size of $1.5 trillion U.S. dollars. ✨️In total, there are over 18 million hotel rooms🏩 in the world. ✨️The global hotel chain market is projected to grow at a CAGR of 4.28% through 2027. 🌐️It takes decades to build brand reputations. #hotelmarketing #horeca

"Embracing Humility in Hospitality: A Path to Excellence" The #hospitality industry demands humility, dedication, and adaptability from its professionals. Aspiring #hoteliers must be prepared to navigate challenges with grace and serve guests with respect, regardless of their demeanor. My journey in hospitality has taught me the transformative power of humility, especially when dealing with difficult guests. By providing exceptional service and showing genuine care, hoteliers can create memorable experiences and foster a culture of excellence. Sahil Pandita's insights on humility and respect in hospitality serve as a guiding light, inspiring us to embody these values in our interactions. https://rb.gy/y29m8f

Younger generations are shaping hospitality into a whole new ball game. Expectations are changing, and the old ways of doing things just don’t cut it anymore.     In his latest thought leadership article, GUY STEHLIK unpacks these new developments and how hospitality can rise to meet new standards.     He dives into the details to reveal how the traditional hotel paradigms are being disrupted in 2024, from check-in times and croissants at breakfast to personalised services and private chefs.     Click the link below to read it now.    https://lnkd.in/dVNE5Dym    #BONHotels #HospitalityIndustry #Hotel #SouthAfrica #HotelManagement 

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Hotels and fine dining 😍 This fact is going to tick off several points for those of you who are following this thread. I thought about splitting them up, but I am to excited to share them! 🌟 Which Hotel brand has the most #michelin Stars? Four Seasons Hotels and Resorts has 32 stars across 25 restaurants in 19 hotels and resorts globally 🤩 🌏 Which Hotel has the most #michelinstars ? Four Seasons Hotel Hong Kong holds an impressive seven stars!!! – the most found under one roof with Caprice***, Lung King Heen**, Sushi Saito* and Noi * 🗼 Four Seasons Hotel George V, Paris holds the prestige of "Legendary Status" for being the first property to win #michelinstar in all of their restaurants, a total of 5-Stars with Le Cinq *** , The Orangerie ** and Le George * How would you prioritise which restaurant to visit in Paris with this view from the suits? I'd find it very hard to choose! Have you been to any of the Four Seasons mentioned? #saynotoboringinterviews #lovewhatyoudo #hotellife #hotels #recruitment #hospitality #hospitalityrecruitment

The Wall Street Journal recently published an article on the proliferation of hotel brands, quoting one of our consultants Chekitan S. Dev, Ph.D., CHC, ISHC. Read the article here: https://lnkd.in/gKW-qNUH #hospitalityindustry #hospitality #hotelsandresorts #hotels #hoteliers #branding #brandidentity

🌸 IHG Hotels & Resorts strengthens leading position in the luxury & lifestyle segment  Expansion, expertise and enterprise investment propel momentum in the Americas across six renowned brands. IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies with 19 brands and boosted by its award-winning IHG One Rewards loyalty program, today underlines its growth in the Luxury & Lifestyle segment.    Currently, IHG boasts one of the largest Luxury & Lifestyle portfolios in the world, consisting of six acclaimed brands that represent 22 percent of its global pipeline* – nearly double its stake from just five years ago.    IHG has driven its ambition forward through a combination of strategic expansion, dedicated Luxury & Lifestyle expertise and significant investments in its wider enterprise platform to fuel brand awareness, consideration and loyalty.    Globally, IHG has transformed its Luxury & Lifestyle portfolio through notable acquisitions of Six Senses, Regent Hotels & Resorts and Kimpton Hotels & Restaurants; (...)   Read more about this news on Journal des Palaces https://lnkd.in/exhf2FJg #journaldespalaces #TheHeartofLuxuryHospitality #news #hoteliers

From greeting to parting: Every touch resonates.

Get service tips from our excellent executive trainers over on our Forbes Travel Guide Learning & Development account. #forbestravelguide #hospitality #hospitalityindustry #hotels #hotelsandresorts #serviceexcellence #servicematters #hospitalitytraining