Frontline Insurance’s Post

Our latest survey of North American insurance customers offers insight into the challenges—and the value—of delivering a winning customer experience in insurance. #insurance #insuranceindustry #customerexperience #cx

In the main, the leads industry offers two competing payment models: per lead or per success. Conversations with brands over the years reveal compelling logic for both models however few brand executives I have spoken with fully understand the workings from the vendor point of view. This 2-part series shares the strengths and pitfalls of pay per lead vs. pay per success from the vendor perspective. Solid reading for any and all brand executives!

Our latest survey of North American insurance customers offers insight into the challenges—and the value—of delivering a winning customer experience in insurance. #insurance #insuranceindustry #customerexperience

Our latest survey of North American insurance customers offers insight into the challenges—and the value—of delivering a winning customer experience in insurance. #insurance #insuranceindustry #customerexperience

Our latest survey of North American insurance customers offers insight into the challenges—and the value—of delivering a winning customer experience in insurance. #insurance #insuranceindustry #customerexperience

Our latest survey of North American insurance customers offers insight into the challenges—and the value—of delivering a winning customer experience in insurance. #insurance #insuranceindustry #customerexperience

In a era of sharply rising premiums, insurors have special challenges engaging and converting prospects into policyholders. In this article, we share our thoughts on the subject.

As we navigate the ever-changing landscape of the insurance industry, one thing remains clear: effective customer engagement is more critical than ever. As rate increases are implemented by major carriers, consumers will react by price-shopping, likely at record levels, and insurance carriers must adapt to remain competitive. CSG delves into the evolving trends in customer engagement and how carriers can be prepared for increased price-shopping activity. See the full article here:  https://lnkd.in/ecbp7Atn Learn more about CSG and how we foster connections and turn leads into customers:  https://lnkd.in/eBSi2Aq6

Our latest survey of North American insurance customers offers insight into the challenges—and the value—of delivering a winning customer experience in insurance. #insurance #insuranceindustry #customerexperience

Step into the future of insurance claims management with Duck Creek Technologies! Duck Creek Claims simplifies every step of the process, bolsters decision-making with real-time data, and enhances customer satisfaction, all while ensuring total compliance. Discover more in our new blog post: https://lnkd.in/eRWkS9UC #insuranceclaims #digitaltransformation #propertyandcasualty