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In our latest episode of the UNSCRIPTED Podcast, Sarah Nicastro discussed the pitfalls of micromanagement and over-reliance on KPIs with Joe Molesky, SVP at Sodexo. Joe explains how focusing solely on end-of-pipe metrics like P&L performance can lead to bad decision-making and narrow leadership approaches. Instead, he advocates for a more engaged approach where leaders understand the stories behind the metrics, foster genuine connections with their teams, and create a culture of shared responsibility. Joe emphasizes the risk of both micromanagement and an utter lack of oversight, highlighting the need for balanced leadership that empowers team members to leverage their strengths while ensuring alignment with business goals. This shift from a KPI-centric to a people-centric management style is essential for sustainable success in today’s service landscape. 🎧 Listen to the full episode here: https://loom.ly/25Fp8c4 #Leadership #Management #KPIs #Micromanagement #EmployeeEngagement #BusinessStrategy #LeadershipDevelopment #FieldService

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