Gartner for Customer Service & Support’s Post

Empower your customer journey with Floatbot's #GenAI Automation! 🌟 Elevate #CustomerSupport and increase #CustomerSatisfaction. Schedule a demo today: https://lnkd.in/d5GvDmph   #Floatbot #GenerativeAI #CX #CustomerExperience 

Is your chatbot a helper or a hindrance? 🤔 Find out the best practices for a chatbot that truly serves your customers. Click here 👉 https://bit.ly/44f1vjq #ChatbotSuccess #CX

Explore how effective #KnowledgeAssetManagement accelerates seamless customer experience (CX), and how automation augments information flow, crafting intuitive experiences for customers and agents alike. This guide delves deep into the critical aspects of automation for Knowledge Management, illuminating how contact centers can leverage these advancements to their advantage: https://lnkd.in/gKudTv3y #NxtNow #CX #Automation #ContactCenters #CustomerExperience #Innovation

I promise it only takes me 10 minutes and you will be impressed! In today's competitive customer experience (CX) landscape, establishing credibility is largely dependent on innovation. Integrating AI into your management practices isn’t just about automation; it’s about enhancing the human elements of your workplace. I’m not just saying it Enterprises and BPO’s are living it. Leave me your comments with your thoughts 👇 #Employeengagement #CustomerExperience #AmplifAI #innovation #AIleadership #CX #EX #BPO #Enterprise #AItools #Humaninteractions Adrian Valenzuela Sean Minter Harold Drumgoole Lexy Desrosiers Randy Clapp

What are the 5 most common mistakes organisations make when introducing and using Chatbots to enhance customer interactions? 🤖 As organisations continue to seek innovative ways to enhance customer interactions, drive efficiencies, and grow revenue, chatbots have emerged as a powerful tool. With the potential to revolutionise customer interactions by providing instant support and a personalised experience, why is it that so many customers are left frustrated after engaging with a chatbot? Click the link to read our picks for the 5 mistakes organisations make when introducing chatbots ⬇️ https://lnkd.in/edk55Uss #cloudclevr #ngc #chatbots #customerexperience #CX

Are you ready to transform your customer experience with Intelligent Virtual Agents (#IVA) and Large Language Models (#LLM)? - Stay ahead of the game with real-time insights. Save time and money while growing revenue and improving customer and employee experience, by implementing virtual agents. - Take a look at some of the benefits of implementing Intelligent Virtual Agents into your Contact Centre! - https://hubs.ly/Q02pCVXH0 - #CX #CustomerExperience #ContactCentre #ResultsGuaranteed #Five9

Yellow.ai debuts industry’s first Orchestrator LLM, delivering contextual, human-like customer conversations without training https://lnkd.in/dCQh5rJm #AIpowered #automationplatform #CX #OrchestratorLLM #Yellow.ai

Are you ready to transform your customer experience with Intelligent Virtual Agents (#IVA) and Large Language Models (#LLM)? - Stay ahead of the game with real-time insights. Save time and money while growing revenue and improving customer and employee experience, by implementing virtual agents. - Take a look at some of the benefits of implementing Intelligent Virtual Agents into your Contact Centre! - https://hubs.ly/Q02gv3SH0 - #CX #CustomerExperience #ContactCentre #ResultsGuaranteed #Five9

Monitoring agent performance is key in CX.   Wouldn't it be amazing to have all the features to instantly track agent performance and ensure your customers are getting the best possible experience? HelpInBox can help! To know more: 📱 +91-9152987827 📧 info@helpinbox.io #helpinbox #customerengagement #agentperformance #customersatisfaction #cx #automation #happycustomers #happyagentss Jyoti Grover Shah Vipin Jethi Tarak Desai Digish Shah

This piece by Alexandra Samuel is quite funny but also highlights a real problem when it comes to how businesses design the customer experience. Chatbots have the potential to make the customer experience better, but with how they are often utilised, they are more often an inconvenience, failing to provide adequate support or pushing interactions when they aren't wanted. The idea of a customer chatbot to deal with company bots is funny, but also betrays an unfortunate truth: if these tools are eliciting these types of reactions, then companies are obviously doing something wrong. Source: https://lnkd.in/gBaPimDf #Chatbots #CX #DigitalTransformation