Founder of WelcoMe. Empowering disabled people AND service teams by reducing anxiety and increasing confidence in their face to face interactions. #NationalDiversityAward Winner #DiversityPowerList top 50 #ABISurvivor
In 2016 I posted this graphic. Truth is I felt very much like the little boy pointing at the king and yelling, “BUT HE’S GOT NO CLOTHES ON”. It seemed so obvious to me that with staff moving on, or training being forgotten or training not even being provided, that of course, every passage of time would be followed by yet another incident. There are LOTS of factors at work here. The complainant is getting truly frustrated by society never seeming to learn, the complaint is ignored or not taken seriously, the apology is insincere or doesnt lead to training, or the training doesnt cover all disability related eventualities or isnt retained and recalled at the right time, or the fact that time will always degrade even the best training. Add to this that every time there is a perception of engagement the complainant will use the business, receive good service, and will invariably post that the company has addressed the issue and improved. The sad truth is that it can’t and unless we, as a society, come up with new solutions that direcly interrupt this cycle it never will. So, here I am pointing at the King again and telling him, and the world in general, that we can still see his.. issues, and hoping that this time around others will see them as well. Action points. Yes, please, “like” and “share”, but ultimately tell me why I’m wrong or why I’m right or why we need to address this or how you have or how you want to.. Or of course how you are already have through your use of WelcoMe. This HAS to be a conversation. Thank you. .gavin. Oh, and PS, last month we launched with Levi Strauss & Co. through 13 Levis’Store’s and this month we are truly excited to add to their amazing engagement with three more MASSIVE clients. Watch this space for our continuing #CustomerService #RethinkRetail #Tech4Good revolution.
Nuff said...
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Freelance writer for disability diversity | Long-form content so you can connect, captivate & spark action | LinkedIn Ghostwriter | 18+ years of accessibility know-how | Co-founder Lara Guide Dogs 🦮
7moThings are slowly changing Gavin Neate. And 3 more giant clients!! Sounds like the business world is starting to notice. Onwards! 💪