Gecko Hospitality (Corporate)’s Post

A credit card company using its leverage over who can sit down at a restaurant is the next step in segmenting customers based on how much they are able or willing to spend, hospitality experts say. Credit card companies such as Amex are increasingly dangling exclusive perks in hospitality and leisure for their cardholders, such as pre-sale tickets for concerts and access to airport lounges. A credit card company using its leverage over who can sit down at a restaurant is the next step in segmenting customers based on how much they are able or willing to spend, hospitality experts say.

Does your hotel make incremental revenue from your FO team cross selling? Top tip for GSA’s at your hotel - “Know your local area like an expert” Set up a referral partnership with local operators – What can the guest enjoy and see while they are in the area ie festivals, fetes, unique shops, farms, markets etc Use the local attractions to promote guests to stay longer #ProductKnowledge #HospitalityTip

This water bottle at the provision shop is worth 100 Naira. The same bottle at a hotel is 200 Naira, at the airport its 300 Naira and at some hotel 🏨 is 1,000 Naira Only Same bottle, same brand; the only thing that changes is the place. Each place gives a different value to the same item. When you feel worthless, change places, don't stay there. Have the courage to change your circle of influence and go to a place that sees your value. SURROUND YOURSELF WITH PEOPLE WHO APPRECIATE YOUR WORTH. #environment #change #influence

📣 Announcement! Episode 85 of Revinate’s Hotel Moment is now live. 🚀 In this episode, we were fortunate to sit down with Jennifer Hill, the VP of Commercial Strategy at Kalibri Labs. Tune in now to hear Jennifer’s strategies for maximizing asset value and profitability in the hospitality industry with a robust commercial strategy and a focus on net operating income (NOI) 📖 🎧 Head to the comments for the links to listen 👇 #kalibrilabs #hospitality #hotelmoment

📈 The rise of axe-throwing and mini-golf bars in the UK's hospitality sector is making major waves, according to a recent article in the Financial Times. 🪓⛳️ These unique entertainment options are driving an exciting shift in the industry, attracting a diverse range of customers and creating new opportunities for growth. It's clear that these experiential venues are not just a passing trend, but a significant part of the future of hospitality. Have you visited one of these venues? Share your experience in the comments! #HospitalityTrends #UKEntertainment #ExperientialVenues https://ift.tt/UxVKgL0

Thought of the day for my fellow hoteliers! Curious to know your thoughts? The landscape for hotel casinos and resorts has shifted its focus to monetizing experiences, marking a significant transformation in customer behavior in places going back to 2015 during my time at Caesars Ent. The city has transitioned from a gaming-centric to an experience-driven destination, evident in the fact that 60% of paying customers in Vegas are now identified as non-gamers, this was stated back in 2015 and I am positive that has gone up. This shift has led to hotels competing to offer diverse and appealing experiences, prompting proactive approaches like Caesars establishing a dedicated department to adapt to this evolving consumer behavior and drive incremental revenue. I know this firsthand because I created that department. A key contributor to success has been the strategic use of technology, exemplified by partnerships such as the one with UrVenue at the time. This collaboration has not only resulted in substantial revenue growth but has also streamlined operations. By prioritizing customer focus and leveraging technology, teams can excel in customer development, making tasks like handling reservations, check-ins, and facilitating payments seamless. As the industry continues to evolve, the question arises: do you observe hotels maintaining a focus on creating unique experiences, and what tools or strategies do you think would further facilitate operators in effectively monetizing and enhancing customer service in this dynamic environment? We live in a social media world and that computes to consumers wanting experiences so that they can say "I did it for the Gram" #pxms #hotels #experiences #vegas #hospitality #urvenue

Hospitality Box Chaos? QuickServe Saves the Day! 🥂 Tired of chasing down waiters for your box? QuickServe lets your VIPs order drinks & snacks directly with quickserve! 📲 Faster service, happy guests, and booming sales? Sign us up! QuickServe: Upgrade your hospitality boxes for the win! 🎉 Discover the magic (and boosted profits!) in our blog post #QuickServe #HospitalityBox #EffortlessEvents #happycustomer #customerexperience #stadium #stadia #arenas #experiencemore #kappture

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Last year was a huge success, and this year will be EVEN BETTER. Don't miss it! Book your spot today: https://lnkd.in/dhKkw2gZ Institute of People Management (IPM) #IgniteSMESummit2024 #SparkSMESuccess #Throwback #BusinessGrowth