Generations Genetics Labs reposted this
Are you a passionate customer service-oriented individual? Do you thrive in a fast-paced environment and enjoy resolving customer issues? If so, then Generations Genetics Labs have an exciting opportunity for you! Position: Call Center Agent Location: New Cairo Employment Type: Full-time Responsibilities: -Provide exceptional customer service and technical support to clients or customers with inquiries or issues related to our services -Handle incoming calls, emails, or live chat interactions, ensuring prompt and effective resolution of customer needs. -Maintain accurate and detailed documentation of customer interactions and resolutions. -Develop a comprehensive understanding of the laboratory's services, test panels, sample requirements, and turnaround times. -Adhere to laboratory policies, quality standards, and regulatory requirements, ensuring confidentiality of customer information. -Identify opportunities to promote additional laboratory services or products to customers based on their needs. -Actively participate in training sessions to enhance technical knowledge and customer service skills. -Collaborate with team members and other departments to improve overall service quality. Qualifications and Skills: -Bachelor’s Degree from any reputable university. -Minimum 2 Years experience as a Call Center Agent. -Strong verbal and written communication skills. -Fluent in English (Conversational and Written) -Excellent problem-solving skills and analytical skills. -Ability to handle multiple complex tasks and prioritize tasks effectively. -Proficient in using customer relationship management (CRM) software. -Knowledge of data protection regulations and patient privacy laws. -Flexibility to work in shifts, including evenings, weekends, and holidays as required. Join our dedicated team and contribute to the success of our Labs. To apply, please submit your resume to narimanseddik@generations-labs.com. Deadline to apply: 16th of December 2023 We look forward to reviewing your application!
