Genesys’ Post

Embracing AI and Cloud Migrations in WFM: As businesses shift to cloud-based solutions, WFM leaders must take a proactive stance. The integration of AI and cloud technologies not only transforms operational efficiencies but also profoundly influences Customer Experience (CX) and Employee Experience (EX). To thrive in this evolving landscape, WFM professionals must champion processes and solutions that align with organizational goals and user needs. By staying informed and proactive, you can leverage cloud migrations to drive innovation and elevate both CX and EX. Ready to harness the transformative power of cloud technology in WFM? 👉 Learn more about our WFM Accelerator Program: https://lnkd.in/ey3nKYns Contact us today to start your Workforce Management journey! We, The WFM People, will be your partner in this! #SolidRockConsulting #CustomerExperience #ScheduleSuccess #TimeManagement #ProductivityBoost #CX #EX #WFM #WorkforceManagement #TechStartup #Innovation #EfficientOperations #EmployeeExperience

[Webinar Agenda] Join us for a transformative hour that promises to revolutionise how you think about customer experience through cloud technology. Don't miss this chance to gain invaluable insights from industry experts! 📅 Date: Tuesday, June 25th ⏰ Time: 13:00 - 14:00 13:00 - Unveiling Excellence - James Campbell Dive into developing CX migration strategies through consultative processes that lead to real-world solutions. 13:10 - CX and Digital Transformation - James Adamczuk Explore how to enhance your customer engagement confidently and effortlessly with the latest in digital transformation. 13:45 - Connecting the Dots - Gillan Ide Learn how to leverage systems interoperability for enhanced customer engagement, streamlining your business processes for peak efficiency. 💡 Don't miss these back-to-back sessions packed with actionable advice and forward-thinking strategies. Register now to secure your spot and move your business forward with confidence: https://bit.ly/3yDtQ7w #CloudComputing #DigitalTransformation #CustomerExperience #Webinar #CX

As part of its Summer 2024 Update, 8x8 has announced new enhancements to the 8x8 cloud platform that enable organizations to drive business success through enhanced customer and employee experiences and engagement. Read about the latest innovations, including the extension of 8x8 Intelligent Customer Assistant to support #voice interactions and new #AI capabilities across the 8x8 platform. #CCaaS #UCaaS #CPaaS #CX #EX https://bit.ly/3AQIfhS

🚀 Back-office Support Trends in 2024 🚀 The back-office support industry is transforming! This November, key trends include automation and AI streamlining workflows, cloud solutions for scalability, and data analytics to inform decision-making. 🌐 Companies are also prioritizing sustainability and employee engagement, choosing partners that align with CSR goals. 🌱📊 #BackOffice #Automation #Sustainability #CloudSolutions #DataAnalytics #EmployeeEngagement #Mycustomer360

In short, we simplify your digital transformation journey.

A recent article explored the idea that employee experience (EX) is as important as customer experience (CX), especially in the hospitality industry - citing research that says 62% of high-investment leaders agree EX has a significant impact on business success. The importance of integrating CX and EX is something we're passionate about at Verint - and our new blog delves deep into some key takeaways from a panel on the subject at Enterprise Connect. Read on to find the answers to important questions including: ✅Why does integrating employee and customer experience create a competitive advantage? ✅What factors shape the integration of EX and CX? ✅Why are streamlined data-driven insights important? Check out the blog below. #CustomerExperience #CX #EmployeeExperience #EX #Data #Leadership #Collaboration #Integration

Talkdesk wishes Michaels Stores a HUGE congratulations for securing a 2024 CX Innovators Awards Honorable Mention as a CX Efficiency Leader! The CX Efficiency Leader award is presented to stand-out companies that have successfully increased workplace effectiveness and operational efficiency by leveraging Talkdesk's creative CX solutions and AI-powered software. Let's break down their results: 📈 An increase in self-service Level to 89% 📲 A decrease in after-call work by 93% ❌ A decrease in call avoidance rate by 99% 🔥 An overall increase in agent productivity 😀 An increase in happy customers And for that, we think they deserve recognition! Want to learn more about the 2024 winners and honorable mentions? Click the link below, give us a follow, and stay tuned for future posts: https://lnkd.in/gRE467k4 #CXInnovators #CX #CXInnovatorsAwards #Winner #Congratulations #Talkdesk #SaaS #AI #ArtificialIntelligence #Cloud #CCaaS #ContactCenter #Michaels #HonorableMention

Genesys and Salesforce enhance CX Cloud for sales, healthcare, and finance, offering personalized experiences and new digital channels in 20 languages. Read the Latest full News - https://lnkd.in/dtsT6r5n #HRTech #CustomerExperience #Salesforce #Genesys #AIOrchestration #CXCloud #HealthcareTech #FinancialServices #Dreamforce2024 #InnovationInCX

In today’s fast-paced world, reliability and security are essential for any omnichannel contact center. 𝐀𝐧𝐲𝐰𝐡𝐞𝐫𝐞𝟑𝟔𝟓 𝐃𝐢𝐚𝐥𝐨𝐠𝐮𝐞 𝐂𝐥𝐨𝐮𝐝 empowers your team with seamless integration into your existing back-office systems, enabling a streamlined, tech-enabled workflow for agents. Collaboration isn’t just nice to have—it’s essential for top-tier, consistent customer support. With Dialogue Cloud, cross-departmental teamwork and real-time insights are at your fingertips, making it easy for anyone in your organization to step in as an agent and break down silos. Embrace automation and advanced analytics to boost efficiency and create a dynamic support environment. The future of customer service is here: seamless, data-driven collaboration for faster and smarter solutions. 🌟 Read our blog here: https://lnkd.in/gGu6GzmB #CustomerService #Collaboration #Automation #Anywhere365