Genesys’ Post

Happy #CXDay! We’re celebrating the bold leaders who are reshaping the future of customer experience. The future of customer experience isn’t about minor adjustments; it’s about bold transformation that drives measurable outcomes. At our Act XM, we don’t just talk about change—we deliver it. 🌟 We help leaders harness the power of CX, connecting every function to deliver seamless experiences 🌟 Our team help ensure that every piece of feedback turns into actionable insights, generating immediate and lasting business impact With our expertise, every insight is transformed into meaningful action, which in turn has tangible business results. Reach out to our team and discover how Act XM can help you transform your CX program into a true driver of business success.

"Customers are always beautifully, wonderfully dissatisfied." Jeff Bezos Isn't that just the perfect way to look at customer experience (CX)? Even when everything seems great, there's always room for innovation, because customers dream of something better—even before they know it! CX isn't just a buzzword; it's the emotional journey customers take with our program. It's about delivering not just what they need, but also what they didn't realize they wanted. Think of it as the art of delighting our customers and staying ahead of their expectations. For me, CX is about more than delivering solutions; it's about creating experiences that address their needs, spark their trust, and exceed their expectations. Start by truly listening. Their stories, frustrations, and hopes are the blueprint for the next big idea. Let's make CX the heart of everything we do! #customerexperience #innovation #leadership #CXmatters #edtech

Unlocking value in the digital era requires organizations to shift towards a product-centric operating model that prioritizes the end-to-end customer experience. Learn how agile capabilities and effective product leadership can pave the way for client-centric outcomes and deliver digital transformation. https://pwc.to/3YjEclZ

Unlocking value in the digital era requires organizations to shift towards a product-centric operating model that prioritizes the end-to-end customer experience. Learn how agile capabilities and effective product leadership can pave the way for client-centric outcomes and deliver digital transformation. https://pwc.to/3XHN329

Learn more about the challenges CX teams are facing and how leaders are driving their programs forward. Our Vice President of Products and GTM Jignesh Shah, talks about how ongoing feedback collection enables real-time changes for customers and employees alike. https://bit.ly/4bXnMFa

When you collaborate across your organization to transform the experience you deliver to your customers, a Journey Taxonomy is a leadership tool that supports the delivery of a distinctive and seamless customer experience by focusing the organization on our customers’ needs. A Journey Taxonomy helps to drive goal alignment and execute efficiently in service to the customer experience. I'm interested in your feedback--let me know what you think in the comments! #customerexperience #journeytransformation #journeytaxonomy

Ready to revolutionize your organization's CX? 🚀 Join us on a journey of transformation as we explore how to embed CX into the very DNA of your company! In this video, we'll delve into the secrets of creating a customer-centric culture, developing robust CX governance models, and implementing strategies for continuous improvement. Discover the steps to navigate this multi-year journey and gain valuable insights to drive long-term success. #CustomerExperience #CXTransformation #BusinessSuccess https://lnkd.in/dCuXsv5s

🌟 Excited to kick off my weekly series on customer experience tips! Remember, what gets talked about gets prioritized. Let's make customer experience a priority together! 💬 #CustomerExperience #CXTips #PrioritizeCX #leadership

The Power of Vision in CX Transformation: Insights from Jamie Easton-Wise and Michael La Rooy In our recent webinar, "Navigating the CX Transformation Journey: 5 Steps to Success", Mike La Rooy talked about the pivotal role of vision in driving successful customer experience transformations. Mike highlighted the necessity of a broad and ambitious vision that aligns with the company's overall goals. This vision isn't just about operational efficiencies or technology upgrades; it's about redefining the customer experience and ensuring it aligns with product features and company identity. A strong vision justifies the investment and disruption involved in transformation efforts, focusing on long-term, outcome-driven goals. Technology may play a key role, but the primary focus should be on what the company aims to achieve from a customer experience perspective over the next several years. To hear the full conversation and gain deeper insights, check out the replay of our webinar! 🎥https://lnkd.in/eTRNvZ3Y #CXTransformation #CustomerExperience #VisionaryLeadership #WebinarRecap #CX Creative Global Strategy Ltd

Walking in the Customer’s Shoes: The Power of Role-Playing in CX How well do we really understand our customers? One of the most effective ways to elevate customer experience is to step into their world—literally. Role-playing as a customer is a game-changer. It shifts perspectives, uncovers pain points, and reveals insights that data alone can’t capture. 🔹 Feel the Frustration – Experience firsthand what it’s like to navigate your processes. Is your service seamless or filled with friction? 🔹 Spot the Gaps – Are your policies customer-friendly? Do employees have the right tools and training to deliver excellence? 🔹 Empathy in Action – When we personally experience the highs and lows of our service, we don’t just identify problems—we feel them. And that’s where true CX transformation begins. Great CX isn’t just about policies, it’s about people. When we act as customers, we don’t just improve services—we create experiences that truly resonate. #CustomerExperience #Empathy #CXInnovation #Leadership #EQ Olga Shcherbich & Babul Akhtar MA, PCAM remember this 😃..?