We’ve come full circle: At Summer Camp 2023, we unveiled our proof of concept demo featuring an intelligent platform that can instantly respond to questions asked by store associates. At Summer Camp 2024, we announced Zippy has moved out of beta and is now available! This year, we showcased its evolution and heard from early adopters about how Zippy has transformed their operations. 😍 From reducing helpdesk tickets to saving time on policy searches, Zippy is changing the game for retail teams by making information access seamless and efficient. Plus, giving Zippy a personality has made it a trusted colleague for many. 🚀 Zippy is your frontline workers' AI-powered conversational companion, ready with quick, reliable answers about policies, promotions, and products. Zippy pulls answers from the Library to ensure answers are relevant, helpful, and tailored to each person’s role and location. ✨ 📚 Read how this groundbreaking feature will change how retail teams access information, making every store member more efficient and confident in their roles. 🐿️ 🤖 #Zippy #PoweredbyZipline #keepTodayonTrack #AI
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🚨 Blog post! 🌟 To paraphrase Russian author Leo Tolstoy: All happy RecSys teams are alike; all unhappy RecSys teams are unhappy in their own way. 👗 At Stitch Fix, John saw how crucial effective recommender systems can be for ecommerce. Many struggle with implementation, wasting cycles and missing opportunities. 🚧 The common pitfalls? Slow iteration, poor instrumentation, and unclear success metrics. What sets successful teams apart? The ability to experiment quickly and decisively. Learn how to elevate your recommender system in our new blog post from Rubber Ducky Labs (YC W23): 🚀 From Frustration to Function: How Great Teams Get Great Results from RecSys 🌟 by John McDonnell Read more ➡️ https://lnkd.in/gA4vgqEZ Does this post resonate? Comment and share your own RecSys team stories! #recsys #recommendersystems #ml #ecommerce #ai #teams
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Part 3 of Hot Nuggets 🔥 - A series where we take up frequently asked sizzling questions about Toplyne... ...answered by folks who use and love it the most: our customers. 🔥 - What kind of customer support can I expect from Toplyne? ✨ - Instead of us, we'll let Zohar Reshef Gur (Head of Product Marketing Operation) and Kobi Kotlyarov (Head of Business Intelligence) of Hour One take this one. Here's them sharing their experience working with Toplyne's customer success team: #customersuccess #marketingai #ai
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📣 Join my colleague Clara Vaudrion and I host a Customer Success Live APAC office hours on Zendesk Advanced AI 🤖 on Feb 28 from 3 pm AEDT. We will discuss how Zendesk AI can boost your ROI, improve efficiency across the customer journey, and help you deliver exceptional service to the most important people, your customers. Spots are limited, so make sure you quickly register. 🔗 Register with the link in the comments! #zendesk #customersuccess #ai #officehours
Zendesk AI: Advanced 🤖 | Zendesk User Groups & Community Events
usergroups.zendesk.com
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If you've had trouble reaching me lately, it's because we’re in private beta/early access mode here at Databutton 😁 Myself and Trygve have been onboarding every single person who gets into the product. It's incredibly rewarding work and we think it's worth the time to personally connect with everyone coming into the new product for several reasons: - As a company and product that is pushing on the very edge of what is possible with AI and AI agents, we need customers who want to be with us on this journey - We want to set people up for success, informing them of our 2-minute-response-time support from Avratanu, Martin, and the rest of the team - Understanding what customers intend to make in Databutton helps us create better content and improve the product continuously - We are inherently a community-driven company and making personal connections with our customers is just part of our culture I wrote all about our learnings from this month here: https://lnkd.in/dh5apXyE
How individuals are looking to change their companies with AI apps
medium.com
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We've just launched new user guidance in Tablize to make getting started simpler! 🎉 Now users can choose from three pathways to quickly build insightful dashboards from their data: 1. The "Notion Way" - Start building dashboards by the "/" just like in Notion. 2. The "AI Way" - Let Tablize's AI to visualize your data insights in seconds. 3. The "Formula Way" - Easily craft formulas formula panel automatically without error. Check out the new guided onboarding experience today! As always, your feedback is welcome. Excited to hear how these new features help you extract more value from your data.
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Tech Enthusiast ❤️ | Founder @ UpsellChat | Founder @ Survaii | Tech Lead & Cloud Architect @ Heex Technologies
Ever faced the challenge of sending out a survey only to be met with crickets? 🦗 You're not alone. The quest for meaningful customer feedback often feels like searching for a needle in a haystack—a haystack that's not even responding. I've pondered this puzzle: Why do many surveys fail to spark engagement? The answer, I've realized, lies in connection. It's not just about asking questions; it's about creating conversations that resonate, that make our customers feel valued and heard. This revelation led me on a journey to find a better way—a way to not just collect feedback but to engage with it deeply and meaningfully. That's when we decided to create Survaii. Survaii isn’t just another tool in the arsenal. It’s a game-changer. By harnessing the power of AI, Survaii transforms the way we approach surveys. It helps us craft questions that resonate, analyze responses with depth, and most importantly, foster a two-way dialogue with your customers. With Survaii, every survey is an opportunity for engagement, ensuring no customer voice goes unheard. It’s time we shift the narrative from mere data collection to building meaningful relationships through feedback. Let's not just ask; let's engage, understand, and evolve. Together, we can turn silence into symphony. 🚀 #CustomerFeedback #AIRevolution #Survaii #EngageToUnderstand #BeyondSurveys
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Pulse Europe 2023 in Amsterdam was so much fun! Also happened to be a little bit interesting here and there (slash everywhere). The overriding theme was digital scale. Why? Because it's desperately needed, no? If you weren't there, you might want to check out a few digital scale tactics powered by generative AI, customer education, self-service, and community discussed in this blog post. https://lnkd.in/ebe8wj-A
Pulse Europe 2023: Gainsight's Gen AI Powers a Human-First Customer Success Revolution | Gainsight Software
gainsight.com
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Building Collaborative GenAI as CEO @ BoodleBox. Founding teams: boodleAI, Fluet Law Firm, MAG Aerospace, AA21, ADG, Chisel.
I'm building a bar. More accurately, I'm having a bar built in my backyard. Watching the teams of skilled trade and craft workers is an incredible sight. They each bring different skills and experiences and yet work together to create something that no one person could create. That's the power of collaboration. And not just collaboration between people. Look at the tools involved. Imagine the plans and knowledge involved. All three things -- people, technology, knowledge -- have to come together to build this bar. Obviously there's analogies to AI and to what we're trying to achieve at BoodleBox. Just like the tools in the photo below aren't going to build the bar by themselves, AI isn't going to create useful solutions by itself. -- Most people don't care how a tool works, only what they can do with the tool. -- Tools are only valuable when they help people create something valuable. -- Early adopters will use a new tool despite (or maybe even because) of its difficulty to use. That's not true for 95% of people. Ease of use matters. -- Tools become exponentially more powerful when used with other tools. -- Teams of people with tools working together accomplish far than any one person with the same tools. -- Knowledge and experience matters. The best equipped team will be outperformed by a similar team with similar tools that can leverage existing knowledge and experience.
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AI is making waves everywhere, even in support communities! For pros in CX, HR, IT, and EX, your support community is gold for keeping customers happy. Now, thanks to AI tapping into customer conversations, you can ramp up efficiency and take your customer experience to new heights. We're talking: 💡 Using community data to feed support bots, making them smarter and serving up relevant information faster. 💡 Keeping tabs on discussions and sentiment with automatic ticket creation when bad sentiment is detected. 💡 Diving deep into data for actionable insights. Learn more from Higher Logic's CEO and co-founder, Rob Wenger, during his session at Zendesk Relate 2024 on Wednesday at 11:15. Don't miss out! ✨ --- #ZendeskRelate #customersupport #community
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Founder & CEO @ Writesonic, Botsonic and Socialsonic | Forbes30U30 | AI Content Marketing and Chatbots
Socialsonic Build in Public Week 2 Update 1000+ Waitlist Sign-ups! 🎉 🚀 First Wave of Invites: - Sent to our first 300 waitlisters - 80 early birds have already signed up! - Resending emails today (Friday's inbox chaos, we see you 👀) Missed the first invite? Check your spam folder, or sit tight – more coming soon! This Week's Plan: 📨 Inviting ALL Waitlist Users Your patience is about to pay off. Socialsonic for everyone! 💳 Adding Payments Time to turn this labor of love into a sustainable rocket ship 🌐 Opening to the Public No more velvet ropes. Socialsonic will be available to all! 🏠 New Homepage Rollout A fresh face that'll make you go "Wow!" 📚 Documentation & AI Training We're creating docs and training a Botsonic bot to assist you 24/7 To Our Early Users: Your feedback is gold. Every bug report, feature request, and success story shapes the future of Socialsonic. You're not just users; you're co-creators. Haven't Joined Yet? The waitlist is still open (for now). Grab your spot before we go public! Link in comments.
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