Charles Higgins’ Post

Announcing our latest enhancement: the Form and Survey Version History feature! With this new addition, you can confidently adjust survey questions, compare previous versions, and ensure alignment with your client engagement objectives. Elevate your survey process with precision and ease! 💼✨ #SurveyVersionHistory #ClientEngagement #EnhancedFunctionality

Keep it brief, keeping it impactful! 💼 Shorter quarterly business reports are key to maintaining client engagement. By focusing on concise, relevant insights, we ensure our clients stay tuned in and empowered to make informed decisions. Let's maximize efficiency without compromising effectiveness! #QuarterlyReports #ClientEngagement #Efficiency

Providing top level service is key to building lasting relationships with clients. Check our article in BCDO to discover strategies and insights to enhance your client care approach. https://ow.ly/UCYu50SrY0B #ClientCare #CustomerService

Selecting The Listening Co. to conduct your client feedback program is the right choice and critical to your business's success. Internal bias is a major concern when conducting internally, as employees directly involved in the feedback process may unintentionally influence the results, leading to skewed data and unreliable insights. This lack of objectivity can prevent your business from identifying genuine issues and areas for improvement. Additionally, your clients may hesitate in providing honest feedback directly, fearing potential repercussions or believing their input will not lead to meaningful changes, which in turn can result in low participation rates and superficial feedback, hindering your ability to make informed, strategic decisions. Moreover, without the specialist expertise and advanced analytical tools which The Listening Co. offers, your business will miss out on critical insights and best practices that drive continuous improvement and competitive advantage. So don't compromise your ability to enhance customer satisfaction, retain clients and foster sustainable growth, by speaking with myself and Alex Thompson on why The Listening Co. is the business partner you need right now. #ClientInsights #ClientSatisfaction #ClientRetention #ClientGrowth #ClientFeedback #ClientFeedbackProgram #BusinessGrowth

Boost client engagement with 3 powerful resources designed by the Advisor Advancement Institute to help advisors like you build stronger, personalized relationships. https://bit.ly/4ek4hIi

Boost client engagement with 3 powerful resources designed by the Advisor Advancement Institute to help advisors like you build stronger, personalized relationships. https://bit.ly/3Xv60Uq

We understand that choosing the right independent partner for your client feedback program is essential. You rely on getting unbiased, credible and actionable insights. Dan Summerell, Alex Thompson and The Listening Co. have the expertise, advanced analytical skills, empathy and industry knowledge that significantly enhances client engagement, improves service quality and drives your strategic decision-making. We strongly believe that independent, objective, external input helps businesses maintain competitive advantage - What do you think? #ClientInsights #ClientFeedback #ClientRetention #ClientGrowth #ClientFeedbackProgram

#DYK? We publish our client satisfaction survey results every quarter. This info helps us understand where we can improve to better serve appellants. See the results here: https://ow.ly/sQBL50QLVjV #a2j #AccessToJustice

Boost client engagement with 3 powerful resources designed by the Advisor Advancement Institute to help advisors like you build stronger, personalized relationships. https://bit.ly/3zOFHAr

Boost client engagement with 3 powerful resources designed by the Advisor Advancement Institute to help advisors like you build stronger, personalized relationships. https://bit.ly/3zh6Coi