🚀Global Lead | Mastering Process, Project, and Operations Management | Championing Growth and Innovation 🌱 #DeliveryLeadership #ProjectManagement #OperationalExcellence #Gen AI
🔍 𝐈𝐝𝐞𝐧𝐭𝐢𝐟𝐲𝐢𝐧𝐠 𝐏𝐫𝐨𝐛𝐥𝐞𝐦𝐬, 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐢𝐧𝐠 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬: 𝐀 𝐋𝐞𝐬𝐬𝐨𝐧 𝐋𝐞𝐚𝐫𝐧𝐞𝐝 Reflecting on a recent incident that unfolded in our daily operations, I wanted to share a valuable learning experience. Amidst our usual routines, a client request shed light on a crucial issue regarding notifications to Adjusters and End customers on claims statuses... To our surprise, we discovered that approximately 50 customers had not received these critical notifications, leading to significant escalations. Our root cause analysis pinpointed a team oversight in activating the necessary notification alerts—a seemingly small error with far-reaching consequences. While the issue appeared straightforward, its implications were profound, potentially causing delays in claims processing, settlements, and ultimately, customer satisfaction. In response, we swiftly implemented a 100% quality check the following day, ensuring prompt actions on all pending cases. Furthermore, we introduced automation to provide daily data insights on any failures related to notification alerts. Have you encountered similar challenges in your professional journey? I'd love to hear about your experiences and insights. Let's learn from each other's experiences and continue striving for operational excellence together. #𝐏𝐫𝐨𝐛𝐥𝐞𝐦 𝐒𝐨𝐥𝐯𝐢𝐧𝐠 #𝐑𝐨𝐨𝐭𝐂𝐚𝐮𝐬𝐞𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬 #𝐂𝐨𝐧𝐭𝐢𝐧𝐮𝐨𝐮𝐬𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭 #𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞 #𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 #𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ----------------------------------------------------------------- DM | Follow Giribabu Kasoju for more content. Let's keep sharing our experiences and knowledge and contribute more for our success Thank You. --------------------------------------------------------------------