GIRIBABU KASOJU’s Post

The Average Speed of Answer (ASA) measures the time taken by customer service workers to attend to phone calls and the wait time for customers before receiving help. ASA plays a vital role in customer retention. Slow ASA can drive customers away. A good ASA creates a positive impression of the company's efficiency and capability and shows that the company values its customers' time. Best strategies for improving and enhancing ASA include: Optimizing staffing and call routing Using phone menu systems to resolve queries without agent intervention and boost productivity Monitoring busy periods for adequate staffing  Providing regular coaching to staff to optimize issue resolution Employing AI-driven analytics to predict future call volumes efficiently.

Losing customers to competitors is a risk minimized by the shield of exceptional customer service. Here are some of the benefits of a robust customer service system: 👍 Quick resolution of issues: Keeps customers satisfied and less likely to leave. 👍 Personalized attention: Makes customers feel valued and understood. 👍 Proactive problem solving: Identifies and addresses issues before they escalate. 👍 Trust building: Reliable service fosters trust, making customers stick with you. Which is why a robust customer service system is so valuable.

Losing customers to competitors is a risk minimized by the shield of exceptional customer service. Here are some of the benefits of a robust customer service system: 👍 Quick resolution of issues: Keeps customers satisfied and less likely to leave. 👍 Personalized attention: Makes customers feel valued and understood. 👍 Proactive problem solving: Identifies and addresses issues before they escalate. 👍 Trust building: Reliable service fosters trust, making customers stick with you. Which is why a robust customer service system is so valuable.

How much time do your agents spend on after call work? 📞When the call ends, the after call work begins. But things could be a lot simpler for your agents. Help your call center agents cut down on tedious after call work with our latest blog post. Find out how technology can streamline ACW and enable your agents to provide more efficient customer service. We're discussing 4 ways technology can help increase efficiency with after call work: 1. Automated triggers 2. Automated post-call contact 3. AI-generated summaries 4. Conversation analytics Ready for a deeper dive? 👀 Head over to our blog for the full scoop 👉 https://bit.ly/3xdgbDe #CallCenterExcellence #ACW #CustomerServiceRevolution

In the rapidly evolving world of IT services, customer service is not just a support function; it's a strategic asset. Exceptional customer service is the cornerstone of building strong client relationships, ensuring client retention, and fostering business growth. Why is customer service so important in IT services? 1. Trust Building: Clients trust us with their critical operations. Prompt and effective support reassures them that they are in safe hands. 2. Problem Resolution: Quick and efficient issue resolution minimizes downtime, ensuring business continuity and client satisfaction. 3. Feedback Loop: Customer service teams are the front line for feedback, offering invaluable insights for improving products and services. 4. Brand Reputation: Excellent customer service enhances our brand reputation, making us a preferred choice in a competitive market. Investing in robust customer service isn't an option; it's a necessity. It differentiates us from the competition and drives long-term success. At Tech Integrants, we are committed to delivering top-tier customer support, ensuring our clients achieve their business objectives seamlessly. How does your company prioritize customer service in the IT sector? Share your thoughts below. #ITServices #CustomerService #BusinessGrowth #ClientSatisfaction

Sure! Here are five typical issues with customer service along with solutions: 1. Managing Furious Clients: Pay close attention to what they have to say, show empathy for their worries, maintain your composure, and concentrate on finding solutions rather than taking the matter further. 2. Handling High Call Volumes: To cut down on wait times, give priority to pressing situations, use chatbots or automated responses for basic inquiries. 3. Communication Barriers: Be patient, speak in plain and understandable terms, and provide clients who might find it difficult to communicate verbally with email or chat as an alternate form of communication. 4. Repetitive Inquiry Management: Develop thorough knowledge bases and FAQs, promote self-service choices, and send out alerts in advance to answer frequently asked inquiries. 5. Maintaining Consistency Across Channels: To guarantee consistency and quality across all channels, provide consistent training programmes, set explicit guidelines and protocols, and routinely monitor and assess customer interactions.

Transforming Complaints into Opportunities! Dealing with customer complaints is like managing unexpected challenges—it's reactive. When you get a complaint, follow these 5 steps to address it and keep your customer happy: 1. Acknowledge the complaint. 2. Inform the customer about the action you're taking. 3. Record and categorize the complaint. 4. Resolve it according to company policy. 5. Follow up to ensure satisfaction. Remember, handling complaints is ongoing. Use web forms to gather feedback and customer service software to track complaints and trends. Regularly check and follow up on open issues. #digitaltransformation #digitalamarketing #prologicsitsolutions #dataanalytics #management #digitalization #softwaredevelopment #datascientist #datavisualization #digitalinnovation #growing #businessintelligence #businesssolution #complainmanagementsystem

Good customer service is a ‘must have’. When leveraged correctly, it can dramatically improve the way your company does business around the globe. Co-author Tushar Kaushik and I are thrilled to introduce our REDI Model to the world. We crafted this model to help us train customer service at Nexdigm in support of Fortune 100 clients. The REDI Model for Customer Service Success is a proven framework that can be easily taught across #cultures to arm everyone from front line customer service workers to senior company leaders with the tools for success in tackling any problem with confidence. As explained in the article, this framework provides a prism through which any customer service issue can be identified and resolved in the long-term, by focusing on cascading effects and drawing back from detailed issues to look at big-picture problematic symptoms. Learn more at our article in CustomerThink. https://lnkd.in/gFKBMhDC #Customerservice #globalbusiness #training #crossculturalteams

The key to mastering any skill is consistent practice. So I built a PhoneNow Call Center Dashboard which focuses on analyzing customer and agent behavior using Power BI. The goal is to identify trends and patterns that can help the business prevent customer loss and improve customer service. Possible KPIs: Total number of calls answered and abandoned, speed of answer, length of calls, overall customer satisfaction. Findings - For the period under review, the overall call volume was 5000 with 4054 successfully answered. Calls were handled by 8 agents. - Streaming and Technical support emerged as the most frequent call subject. - Despite that Joe and Martha had the fastest response time, they answered a lower volume of calls overall. - Jim and Dan answered the most calls and resolved the highest number of issues. Interestingly, these agents also had the highest number of abandoned calls, which may warrant further investigation into their call handling strategies. - A significant drop in calls occurred in February, suggesting potential seasonal variations or other influencing factors. - The busiest times for the call center were 11am, 1pm, and 5pm. Recommendations *Analyze the reasons behind February and March call volume drop as this could be a result of customer dissatisfaction. **Develop and implement strategies to address common customer pain points, including streaming and technical related issues. ***Identify areas for improvement in agent training, call routing and create opportunities for self-service options. Let me know your thoughts about the dashboard, I’m absolutely open to corrections, suggestions and feedbacks😊

In today's competitive landscape, it's crucial to distinguish between Customer Success and Customer Service. 🔹 Customer Service focuses on resolving immediate issues and providing support. It's reactive, addressing problems as they arise. 🔹 Customer Success is proactive, aiming to understand and anticipate clients' needs to drive long-term value and success. It's about building relationships and ensuring clients achieve their goals with our solutions. Recognising this distinction helps us better serve our clients, ensuring their satisfaction and growth. #Cyncly #CSM #EnterpriseCSM #CustomerSuccessManager #CustomerSuccess #CustomerService #ClientRelationships #BusinessGrowth