Gladly’s Post

Make sure you join us for the next Execs In The Know webinar "Decoding AI for CX: From Buzzword to Business Strategy," hosted by our partner Gladly featuring Melissa MacAlister and Chris Van Wagoner. You do not want to miss this one! Go here to register: https://lnkd.in/g4V8-YpY #EITK #CX #customerexperience #AI #artificialintelligence

Artificial intelligence (#AI) is often seen as transformative, but its true value comes from practical application. Many businesses struggle to cut through the noise and apply AI where it counts—customer experience (#CX). Join our webinar, "Decoding AI for CX: From Buzzword to Business Strategy," hosted with Gladly (Chris Van Wagoner and Melissa MacAlister), to learn: 🔹 How to prioritize AI solutions that align with your #goals 🔹 The balance between AI technology and human insight 🔹 Proven methods for implementing AI in your CX #strategy 🔹 Real-world examples of successful AI-driven CX transformations Don't miss out—secure your spot today! https://lnkd.in/g4V8-YpY #CustomerExperience #ArtificialIntelligence #leadership

If you’re in #cx and have heard of #ai for CX, then this session is for you 🫵 #EITK #gladly

Seraf: Turning workplace chaos into calm. Book now to discover how! https://lnkd.in/g2Gps-FC

🚀 As AI continues to advance, Data & Analytics leaders are keenly exploring the potential of Generative AI to transform their organizations. 🌟 At Seraf, we understand the profound impact AI can have on business innovation and efficiency. Whether it’s enhancing decision-making processes, driving personalized customer experiences, or uncovering new insights from data, Generative AI holds immense promise. Stay ahead of the curve and unlock new opportunities with Generative AI. Let’s discuss how Seraf can help your organization harness the power of AI for a smarter, more agile future. #AI #GenerativeAI #DataAnalytics #Innovation #Leadership #BusinessTransformation #Seraf #gartnerinsights

Transform your workplace tradition into innovation! Book your meeting now to discover how. https://lnkd.in/gm9gwAC5

My team uses multiple GenAI tools—ChatGPT, Claude, Perplexity, and recently, v0 are embedded in our daily workflows. We're also developing a tool to help other teams evaluate their AI Readiness. As part of our research, I watched a video series titled "Integrating AI into Team Workflows" led by Dan Slagen. The series focuses on helping teams streamline their workflows through AI. While the videos are designed for team leaders, the core principles are just as relevant at the departmental or organisational level. The key takeaway is not too far from how my team is thinking about it >> It's not just about introducing AI, but about thoughtfully identifying and redesigning workflows to truly leverage AI’s strengths. By mapping out where AI can add value, teams can make smarter, more strategic decisions. 1️⃣ Identify workflow(s) 2️⃣ Leverage AI (understand how it could help) 3️⃣ Implement (test and kill / roll-out) This process isn't just about boosting efficiency—it’s about refining how we work and ensuring that AI is aligned with specific goals. Whether it’s piloting an initiative or scaling it across a department, the approach remains consistent: start small, track progress, and iterate based on real outcomes. #AI #Workflows #DigitalTransformation #OrganisationalDevelopment #Leadership

Do you know what Microsoft Copilot Studio is? Watch our recent webinar about how Copilot Studio can be leveraged in FSI to boost speed to knowledge!

🚀 Executives: Discover the Transformative Power of AI in Financial Services 🚀

One of the key lessons from Competing in the Age of AI at HBS is the importance of building an AI-First organization, where AI is at the core of every operation, just like Ant Group has done. Instead of implementing isolated AI initiatives, companies should focus on embedding AI across all functions, breaking down silos to truly accelerate value creation. AI shouldn’t just be an add-on—it needs to drive the entire business strategy, from operations to customer experience. What steps are you taking to transition from isolated AI projects to a fully integrated AI-First approach?” #AI #BusinessStrategy #Innovation #Leadership #AITransformation #HBS #AntGroup #DigitalTransformation