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While many businesses have made strides in mobile optimisation, too often, the focus remains on the web or app experience alone. But mobile optimisation should be about delivering seamless experiences across every interaction and every device. One area where this is critical is bill payments. 77% of Aussie bill payers believe it's crucial for businesses to offer mobile-optimised payment options. And a frictionless payment experience isn’t just about convenience; it’s key to improving cash flow, reducing operational costs, and boosting customer satisfaction. This article takes a look at some simple steps businesses can take to mobile-optimise their bill payments experience.

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