BLEND Voice (formerly GM Voices)’s Post

📣 The results are in! In a BLEND Localization survey of 175 contact center pros, 80% say voice talent quality matters to overall #CX… and that makes sense, because 71% still see higher volume on the phone than other contact channels. Check the link in the comments below to get the full breakdown on what the experts have to say about AI voice, machine learning, multilingual support, UI design, and more!

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