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Helping 20K restaurants manage front- 𝙖𝙣𝙙 back-of-house technology (POS, kitchen displays, drive thru, etc.) isn't easy. Revel Systems made it seamless. Here's how: 20,000 restaurants depend on Revel to manage point-of-sale, drive thru, kitchen display, mobile ordering, kiosks, and more quick-service restaurant technology. QSR tech is increasingly complicated, with multiple kinds of devices and multiple possible points of trouble. When self-checkout kiosks go down, when drive thru malfunctions, when kitchen displays go out, operations are disrupted and revenue is lost. Keeping QSR operations up-and-running is no easy task, but one Revel knew their customers required: "Quick-service restaurant operators typically have a lean corporate team and often don't have a dedicated IT resource. So, managing a growing technology suite across multiple locations is something we [at Revel] look to offer." Revel required a way to facilitate software upgrades, troubleshoot issues, and avert outages. "We have thousands of devices deployed across very complex and different environments. We have Apple and Android devices, Linux controllers, payment terminals, printers, etc. We needed a single platform with central visibility and management of all the components inside our solution." Partnering with Canopy, Revel was able to connect up to all these different kinds of devices — some 50K remote devices — and automate remote device management for Revel's connected product infrastructure. 💥 The results tell the full story: ▶ 50% reduction in customer support tickets after each software upgrade ▶ Streamlined support, allowing most issues to be resolved remotely and automatically ▶ Doubled speed of software updates on iPads and payment terminals It's a powerful story — one you can read more about at #goCanopy https://lnkd.in/eBQB_iDX #connectedproducts #remotedevicemanagement

  • Revel Systems kitchen display in a restaurant.

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