Digit Insurance’s Post

Welcome to Taking the Lead, where we chat with the Heads of Departments (HODs) at Digit Insurance. In these fun and insightful conversations, they talk about what their teams do, how they align with Digit’s core value of making insurance simple, and their vision for the future of Digit. 💫 In this second episode, we’re joined by Mudit Singhal, Chief Business Officer for Geo Structure at Digit Insurance, whose team drives the retail lines of business, including dealership, agency, retail broking, and prime broking. The team focuses on gathering customer feedback, ensuring it shapes their strategies and business decisions for a seamless and impactful customer experience. 🙌 A big thank you to him for sharing his story. Stay tuned for more! #DigitInsurance #TakingtheLead #Insuranceforall

Githesh Ramamurthy, Chairman & CEO, CCC Intelligent Solutions, talks about the need to orchestrate across a complex ecosystem to handle a single claim. Githesh sees the push for Straight Through Processing (STP), and the need to think holistically across the ecosystem, using consumer information, data observed in the claim, market and network data, and integrate them to handle a claim smoothly across every step and every provider in the chain. STP removes the mundane parts of the process to elevate the high-impact empathy of human to human interaction. Watch the clip at https://youtu #insurtech #insurance #futureofinsurance #innovation

Is it time for insurers to put the customer front and center? As customers’ expectations increase, insurers must successfully turn business verticals into a fully integrated value chain focused on customer segments. To drive real change, organizations should integrate a customer-centric vision and adapt processes, tools, and governance to ensure consistency and implementation. In this Viewpoint, we discuss six elements that insurers should focus on as they transition to a customer-centric model: https://lnkd.in/gn6GjKZE #insurance #customercentricity #insurers

I recently had a conversation with a Customer Director at a leading personal lines insurer who told me, 'Digitalisation through transformation and change will be the enabler to do what we do great.' It was great to hear the excitement and passion they exuded for all things customer-related; it genuinely brought a smile to my face. They clearly see digitalisation as an absolute game-changer for the industry. From introducing better self-serve options to automating claims and developing bespoke, innovative products, it's not just about keeping up with the times—it's about truly transforming the journey for customers, making every interaction smoother, faster, and more tailored to individual needs. The positivity was infectious, and I, for one, am all here for it!! What are your thoughts on how digitalisation will improve the customer experience in the industry? #insurance #insurtech #specialistrecruitment

The insurers current business model is not conducive to serving today’s customers, who desire the seamless, digital-based service they experience in their other transactions. See below - Arthur D. Little discusses what needs to be done:

🔍 Everyone knows that innovation holds out the promise of a transformed experience for insurance customers – but how do we get there? In partnership with Capco, Insurance Innovators' latest report outlines the exciting opportunities created by technological change and how to deliver for your customers. Don’t miss insights from senior leaders at Aviva, AXA and Capco, with practical advice on every aspect of the transformation journey 👉 https://shorturl.at/yliAM #article #insurance #insurer #customer #cx #digitaltransformation

The fight about "Who owns the customers"? vs The focus should be on "how do we decrease customer effort and ensure effective customer outcomes"? Sadly, the insurance industry struggles with its organizational culture and business designs to figure this out. #insurance #insurtech #leadership #customeroutcomes #organizationalcutlure

The future of insurance is here, and it’s your chance to get ahead. With Insurely, real-time access to insurance data means you can save time and money, streamline your processes, and create more engaging customer experiences. Don’t wait to claim your piece of the cake 🍰 Explore more in the carousel below to see how we can help you succeed. #openfinance #FIDA #insurtech

At #ITCAsia "Embedded Insurance in Bancassurance" fellow panelists Insights from Roopa Malhotra, Matthew Chen Shannon (Xia) Ning and Kevin Cheung moderated by Michael Gourlay insightful questions, shed light on maintaining relevance in bancassurance products. My takeaways: 🤔How?: Be relevance to product pairing between banks and insurance with innovations. The lesser clicks, the higher conversion. The better product pairing, the higher relevance conversion. Example: If bank is offering personal loan, insurance provide loan protection insurance 🪄Innovation?: Consider extending Mental wellbeing coverage/services partnering with digital healthcare providers focusing on mental, physical, emotional, and financial health consultation embed within customer journey. 🚀Speed of launch?: Be agile in implementation. Centralise key integration for better outcomes. At Memo Agility we prioritise creativity and transformational change, especially in merging technology with human expertise in financial services, to stay ahead. Special event curated only at InsureTech Connect