Every massive business is replacing humans with automated chat bots. It may appear a small thing, but something inside tells me, this is the beginning of the end of these mono/duopolies for laying these steel barriers on customers’ reachability. And on the topic of this glitch of 7 Lakh, I wonder if Uber ever thought about putting a maximum amount to a ride within certain time duration for a certain location in a certain class of drive. I dont think anyone should get any bill excess of anything that is too far from reasonable. God knows what happens to the #ai while designing for customer satisfaction. Oh wait.. I think we know the problem… there is no one thinking about the customer satisfaction right from the whiteboarding stage.
Today I took the most expensive #Uber ride in the world… . . . Just to give some context, I took a 6 km ride from my home to office in #Gurgaon . When I asked the driver how much do I owe him, he said “7 Lakhs”. Being startled, I looked into his screen and the amount displayed on his screen was around 7 crore 54 Lakhs… So far it is understandable that this must be a technical glitch. But my driver was not ready to accept that this could be a technical glitch. He was adamant that I pay the entire amount to him. Luckily my colleagues came to my rescue before he could get aggressive (which could simply have been triggered due to the fear of having to pay #Uber this absurd amount if I did not pay him). But some questions are worth pondering: 1. What if the amount to be paid was not so absurd but still bloated? Has anyone had such a experience? 2. What if I was not in a place familiar to me or where I could easily summon help? 3. Why does #Uber not provide a helpline number which people can call to in case of a technical glitch of such magnitude? 4. In the current help section when I go to the ‘Help with a trip’, my disputed ride is not reflecting there even 30 minutes after the driver has closed the trip on his app? How do I then even report it to #Uber? Link to the post about the resolution provided by Uber: https://lnkd.in/gWf3hvcv
Talent Acquisition Sr Consultant at FICO
6moUber never provides call support, even in SOS situation there response is very slow. They are simply increasing fares, without elevating service standards. Its high time that government provides strict guidelines for these app based cab services.