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Come join Denise Pereira and her dream team to scale the future of relationship-building, mentoring and knowledge sharing at Ten Thousand Coffees transforming the most exciting, top tier clients in the world. Why 10KC? 💡 We all know that relationships are the biggest driver of learning, career growth, high performing cultures, and so much more... 🌍 10KC is on a mission to help every organization in the world build, manage, scale and measure best-in-class experiences to help all employees build these high impact relationships 🚀 When people get access to relationships, they are happier, higher performing, more successful and so much more 📈 Help every company provide their employees with these high impact relationships by joining 10KC's customer success team

#hotjob ALERT  Are you a #jobseeker who is #opentowork? Were you part of a recent #layoff, were #laidoff? Check out this new #jobposting with Monica Perez! I can help you navigate your search with my 20 years of experience in the industry and as a #resumewriter. I can prepare a strong ATS friendly resume to get you results and get you back to work QUICKLY! There is a lot more competition with the recent #layoffs, so it’s even more important you stand out from the competition, and you have a proven job search strategy. How I can help you: • Customized resume preparation- taking the time to thoroughly understand your expertise, not just providing a basic questionnaire or mass-produced “cookie-cutter” resume template. • LinkedIn profile preparation/optimization. • Job search coaching to walk you step-by-step through the process so you aren’t aimlessly applying to jobs and not getting responses. • Freelance Recruiter with a vast network of hiring manager/recruiter contacts to connect you to. 58 of my clients have accepted offers in 2024, 106 accepted offers for new jobs in 2023, 124 in 2021 and 112 in 2022! One obtained a $70K increase in her previous salary, one DOUBLED his salary, one a $50K increase, one a $55K increase and another a $35K increase! Visit my 120+ LinkedIn recommendations of success stories. Two recent client’s success stories: “I went from constant rejection to averaging 6 interviews a week almost overnight.” “I wanted to thank you for all of your help and assistance in this process. I am going on to start my dream job thanks to you and your guidance. I wouldn't have gotten my foot in the door without your reach and connections. Again thank you so much for everything you have done for me and for others. I am blessed to have come across you in this vast network of people." Please take advantage of my FREE RESUME REVIEW offer on my website. https://lnkd.in/g-4bcFV “Remember you only get one chance to make a first impression, make it a Professional Impression!!” Benefits of hiring a Professional Resume Writer https://lnkd.in/gWpHBdBR   #careercoach #resumewriter #ono #nowhiring #gethired

Chief Customer Success Officer Over Other "C-Suite" Roles Why did I specifically choose this? Customer Success: Customer success is focused on working proactively in partnership with customers throughout their time as a customer to help them get more value out of their purchase and share their feedback with you. It drives the customer experience forward and ensures a successful path into the future. Why is customer success important? Customer success leads to business success. It improves customer happiness and loyalty; by genuinely helping your customers succeed, they become your biggest promoters and advocates. Customer success is tied to your bottom line as it helps you reduce churn rates, improve renewal and satisfaction, and therefore boost revenue. Also, this role resonates with my personality of closely working with everyone whom I've worked with in the past and working for their success, getting more from the service or product which they paid for, etc. I'm happy to be the CSO of Maxyfi, working closely with our customers, educating them to use all the features of our software in an effective way, and at the end of the day they are happy that they are in good hands. I'm fortunate to be in this position, and I'm enjoying this journey a lot. Special Thanks to Nick Mehta for his wonderful insights on #customersucess and books too. Thanks again for your wonderful contribution to the CS Community. P.S. In a few years, you will see more open positions from B2B software companies who will be looking for Customer Success Managers/Executives, etc. If your SaaS company doesn't have one, hey, it's time to upload the "I'm Hiring" badge on LinkedIn. #customersuccessmanager #customersuccess #customersatisfaction #customerexperience

#hiring Manager, Customer Success Utilization Manager - East, Los Angeles, United States, $152K, fulltime #jobs #jobseekers #careers $152K #LosAngelesjobs #Californiajobs #HealthcareMedical Apply: https://lnkd.in/g3NWCGJu I. Job Purpose and Core Tasks The Manager, Customer Success Utilization plays a critical role in: 1

Why Hiring a VP of Customer Success at a Million Makes Sense Learn why hiring a VP of Customer Success at an earlier stage can lead to better customer retention and revenue growth. Discover how investing in the right talent can cover the salary and bring in additional income. Don't miss out on this strategy for maximizing success! #VPofCustomerSuccess #CustomerRetention #RevenueGrowth #TalentInvestment #BusinessStrategy #CustomerHappiness #RetentionSuccess #CustomerSuccessTips #CompanyGrowth #BusinessGrowth

Why Hiring a VP of Customer Success at a Million Makes Sense Learn why hiring a VP of Customer Success at an earlier stage can lead to better customer retention and revenue growth. Discover how investing in the right talent can cover the salary and bring in additional income. Don't miss out on this strategy for maximizing success! #VPofCustomerSuccess #CustomerRetention #RevenueGrowth #TalentInvestment #BusinessStrategy #CustomerHappiness #RetentionSuccess #CustomerSuccessTips #CompanyGrowth #BusinessGrowth

Hello, LinkedIn community! I hope this post finds you well. As I navigate the ever-evolving world of Operations / Customer Success Management, I wanted to share my journey and express my enthusiasm for embracing new challenges. I am a results-oriented professional with a knack for enhancing customer experiences across diverse industries. My journey has been marked by a relentless pursuit of customer satisfaction, technical expertise, and a passion for building vibrant communities. 🌟 Key Skills & Achievements: ✔️ Customer Success & Relationship Management ✔️ Technical Troubleshooting & Support Expertise ✔️ Community Engagement & Operations Oversight ✔️ Upselling Strategies & Client Retention ✔️ Streamlined Support Processes & Documentation Let's connect if you're seeking a Customer Success Manager dedicated to driving client success and fostering long-lasting relationships! Reach out via LinkedIn to explore collaboration opportunities. I am excited to contribute my expertise to your team's success! Your engagement can spark powerful discussions and benefit our entire network. Let's amplify this together! For those who are seeing this post can reshare it with your LinkedIn connections.🚀 #CustomerSuccess #ClientSatisfaction #EngagementMatters"#SaaSCustomerSuccess #TechIndustryCX #EcommerceAccountManagement #HealthcareCustomerExperience #FintechClientSuccess #B2BCustomerRelations #CRMImplementation #SalesforceAdministration #HubSpotExpertise #ZendeskProficiency #TechnicalSupportSpecialist #ProductTraining&Implementation #CustomerSuccessManagement: #CustomerSuccessManager #ClientSuccessSpecialist #CustomerExperienceManager #CustomerRetentionStrategies #OnboardingandTraining #RenewalandExpansion #DataDrivenCustomerSuccess #UpsellingandCrosssellingTechniques #ClientSatisfaction #NPS (Net Promoter Score)#CustomerHealth and #LifecycleManagement #AccountManager #CustomerSuccess)#clientrelationshipmanager #Recuitment #HR #Hrhiring #Hiring Thanks & Regards Vaibhav Sharma

New Post: Senior Account Manager - https://lnkd.in/dUVTwEKR Title: Customer Success Manager Time: Full Time (North American hours) Industry: Software as a Service (SaaS) Compensation: $3,500/m USD The Role: As a Customer Success Manager, you will play a crucial role in maintaining long-term customer relationships by providing exceptional service and consultative support. This position involves driving growth through contract renewals, identifying additional product needs, and promoting adoption and advocacy. Scope Knowledge: Developing professional expertise, applying company policies and procedures. Complexity: Moderate scope; analysis of various factors; judgment within defined practices. Supervision: Collaborates with management on strategies, receives general routine instructions, detailed new project guidance. Essential Duties Client Onboarding: Ensure smooth transitions from presale to post-sale customer success. Relationship Management: Serve as the primary contact throughout the customer lifecycle. Proactive Communication and Documentation: Conduct regular calls and meetings; maintain CRM records. Customer Retention: Monitor health metrics; develop plans to mitigate churn risk. Revenue Growth: Identify upsell and cross-sell opportunities; ensure positive net revenue retention. Contract Negotiation and Renewals: Manage renewal cycles end-to-end, ensuring customer satisfaction. Customer Outcomes: Develop Customer Success Plans; help customers achieve their goals. De-escalation: Address critical client issues with urgency. Customer Feedback: Collect and analyze feedback to inform product improvements. Data Analysis: Use customer data to provide actionable insights. Advocate Identification: Identify customers for testimonials and case studies. Knowledge and Abilities Strong written and verbal communication skills. Excellent organizational and detail-oriented skills. Ability to build and maintain customer relationships. Analytical and goal-oriented mindset. Ability to recognize upsell and expansion opportunities. Experience with contract negotiations and renewals. Proficiency in G-Suite, Salesforce, and/or Churnzero. Education and Experience 4-year degree or equivalent experience. 1-2 years in customer success or account management in SaaS or software. Competencies Open Communication: Anticipates workflows and deadlines; defines expectations; drives issues to conclusion. Execution & Management: Manages workflows and deadlines; ensures timely completion of tasks. Business Acumen: Promotes the company as a "winning team"; understands customer motivations; stays informed on industry developments.   #remotehiring #remotework #remote #recruitment #recruiting #hiring #remotejob #GetRemote #GetRemoteJobs #remotejobsinsouthafrica

Ever wondered why Technical Account Managers (TAMs) are an essential asset for any organization? Let me break it down for you in simple terms! 1. Bridge between Tech and Business: TAMs serve as a crucial link between the technical aspects of a product/service and its business objectives. They translate complex technical jargon into understandable insights for both internal teams and external clients. 2. Customer Success Champions: TAMs are dedicated to ensuring the success of the customers they serve. They proactively engage with clients, understand their needs, and provide personalized solutions to drive maximum value from the product/service. 3. Problem Solvers Extraordinaire: When issues arise, TAMs are there to save the day! They guide the customer through their technical challenges, coordinate with various teams internally, and ensure timely resolution, keeping customers happy and satisfied. 4. Strategic Advisors: TAMs don't just react to problems; they also anticipate future needs and opportunities. By understanding customer goals and industry trends, they provide strategic guidance to help clients stay ahead of the curve. 5. Driving Adoption and Growth: TAMs play a pivotal role in driving product/service adoption and expansion within client organizations. By demonstrating value and ROI, they foster long-term partnerships and drive revenue growth. In essence, Technical Account Managers are the unsung heroes behind the scenes, ensuring smooth operations, happy customers, and sustainable growth for organizations. So, next time you see a TAM in action, give them a virtual high-five! 🙌 #TechnicalAccountManager #CustomerSuccess #TechHeroes #BusinessSuccess Feel free to share your thoughts or experiences with TAMs in the comments below!

As you know, Melo Associates focus is #CustomerSuccess and #ProfessionalServices Recruitment within #SaaS and #Technology. Organizational structures are so fluid from company to company, which means structures within Customer Success and Professional Services vary greatly. If anyone wants to talk about organization structures, I'd love to. Below are all the areas we hire for and have seen in these two functions, let me know if I'm missing anything! If we can help you #Hire, let's chat! ◾ Chief Customer Officer ◾ Chief Revenue Officer ◾ Chief Operations Officer ◾ Chief Growth Officer ◾ Implementation ◾ Onboarding ◾ Project Management ◾ Solutions Engineering ◾ Technical Account Management ◾ Service Delivery ◾ Program Management ◾ Voice of the Customer ◾ Customer Success ◾ Customer Experience ◾ Customer Enablement ◾ Customer Operations ◾ Customer Support ◾ Partner Success ◾ Professional Services