GoTo’s Post

Wondering how to best empower a remote #CX team? Catch our latest blog post on how to keep your remote teams motivated and engaged: https://lnkd.in/eDxT7p7F     #CustomerService #CustomerExperience #ContactCenter #DiscoverGoTo

Are you making the transition to a remote workforce or already managing a remote team? Our latest blog offers insights on best practices for remote work that equips your team for success. From building the right environment, to creating a culture of trust, we cover everything you need to know. https://ow.ly/gV7z50Tk2EY #remotework #CX #bestpractices #productivity #employeeexperience

🚀 Dive into the Future of Work! 🌐 Our newsletter explores the game-changing benefits of remote contact centers in today's business landscape. Discover how they drive efficiency, cut costs, and elevate productivity. Remote contact centers aren't just a response to change—they're a strategic move toward thriving in a new era of operations. 💼💡 Read the full magazine here: https://lnkd.in/gJB94ycq and help us spread the word! #Venturesathi #Newsletter #2ndEdition #EngageConnect #RemoteRevolution #RemoteWork #AgentTraining #CustomerInsights #RevolutionizeCX #CX #ContactCenter #CustomerSupport #CXOs #CEOs #Founders #Managements

Increase efficiency, not your workload!  Here's why hiring a virtual assistant is a smart move: Sound appealing? Send us a message and explore the power of virtual assistants!  #problemsolvers #CX #virtualassistant

Great article from #cxtoday

Are virtual agents taking over customer support? It’s true that they are emerging as a powerful ally. On top of that, they bring some crucial benefits to companies, here are a few: 1) A virtual agent costs 1/3rd of the human agent’s salary, making it cost-effective. 2) Virtual agents are available 24/7, with no labour law disputes when you pass the 37 hours/week mark as can happen with a human worker. 3) Virtual agent is scalable + It offers multilingual option. However, there’s still space for real agents. Humans are needed to fill the gap where the virtual workforce can’t deliver the desired results. So the answer to the question is: Utilising the power of a virtual workforce while freeing up humans to tackle complex issues. Ever considered giving a virtual agent a chance? I’d love to hear from you in the comments. #VirtualAgents #ITSupport #DigitalTransformation #ITServiceManagement

90% of embracing remote work is really just: - Clear communication - Regular check-ins - Effective use of tech - The little stuff that makes all the difference. Sign up for exclusive tips and offers at voip-int.com. Share your thoughts below! 🌐📞 #VoIP #CustomerExperience #VoIPFeatures #BusinessCommunication #TelecomSolutions #CustomerSatisfaction #TechInnovation #VoIPTechnology #EnhancedCommunication #BusinessGrowth #DigitalTransformation #TelecomTech #UnifiedCommunication #CX #VoiceOverIP

Looking to scale your contact center operations? Read this first. Our latest report covers strategies and insights on how to adopt and sustain flexible models that retain the best agents and achieve high performance. Flexible models provide contact centers the strategic advantage over their competitors. These models enable contact centers to rethink their customer experience, keep costs low, and unlock new ways to effectively manage remote workforces. Access the report here: https://lnkd.in/eiJHYxas #contactcenter #agentperformance #highperformance #optimization

Why would an organization integrate their contact centre with their unified communications platform? This article from Five9 does a great job of explaining the benefits. And AVI-SPL's cloud voice team can help your organization make this transition. #AVISPL #Five9 #CloudContactCentre #UnifiedCommunications #CustomerExperience

Numerous studies indicate that remote workers can achieve the same level of productivity as their office-based counterparts. Tap to learn more insights here - https://lnkd.in/erzf_uCc #ActivusConnect #SmartVirtual #ElevatingExperiences #AX #CX #HX #EX #WeAreActivus #SafelyFromHome