GotyaBusiness’ Post

Crafting Excellence: 5 Lessons for Aspiring Professionals Embarking on my journey in the hospitality realm, I vividly recall the excitement of becoming a Restaurant Supervisor at a prestigious 5-star hotel. Lesson 1: Continuous Improvement In the dynamic world of kitchens and dining rooms, I quickly grasped the significance of perpetual self-enhancement. Whether managing bustling kitchens or ensuring a seamless dining experience, the key was clear – constantly upgrade yourself! Lesson 2: The Art of Guest Experience Service wasn't merely a task; it was an art form. From impeccable linens to enchanting ambiance, crafting a 'wow' guest experience demanded precision. It was about more than just a job; it was about sculpting lasting memories! Lesson 3: Master Your Craft, Embrace Learning Each day presented a new challenge, akin to a canvas awaiting meticulous strokes. Mastering the craft was crucial, but the real secret lay in never ceasing to learn. Excellence, I discovered, is an ongoing journey rather than a final destination! Lesson 4: Lifestyle Commitment Amidst the undulating journey, wisdom from mentors and the unwavering commitment of a dedicated team instilled in me the essence of a lifestyle committed to perfection. It wasn't just a job; it was a dedication to excellence! Lesson 5: Passion Ignites Excellence The hidden catalyst in the pursuit of excellence was passion. Be it presenting a dish or orchestrating an evening, infusing passion created an atmosphere transcending mere dining, it transformed into an immersive experience. To fellow dreamers and hustlers, this is my advice to you: Your initial breakthrough marks just the beginning. Embrace the lessons, Perpetually elevate your skills, Transform every opportunity into a masterpiece! Your Thoughts? #CareerJourney #DreamBig #Excellence

How can you exceed restaurant expectations if you don't know what they are? Positive unexpected guest experiences trigger dopamine, leaving lasting impressions and promoting repeat business. Aiming here is the very fabric of luxury hospitality success. Is that built into your training already? Here's strategy: 1. Learn about behavioural psychology and what to look out for 2. Personalise interactions 3. Empower staff with autonomy and resources to engage people 4. Constantly seek out surprise opportunities no matter how small they may seem I offer an incredible training on this subject. Hit me up if you want to know more...

Many hospitality businesses do not value hospitality. That’s it. I said it. They believe they can expect the FOH team to be kind and caring just because they’re FOH. Hospitality doesn’t just happen. Hospitality is a conscious action. For your team to manifest it, you, the restaurant owner and the management team need to do a few things first: * Introduce the ethos of hospitality * Exemplify it * Discuss it, * Train it * Share it * Observe it * Nurture it * Celebrate it! And you do all of that every single day. As with daily mise en place, you give hospitality your full attention. When hospitality is present in your business, everybody knows it: your team and your guests. #hospitality #training #joy #manifest #consciousaction ------------------------------------------------------------------------------- If you and your team want to enhance your hospitality skills, I invite you to contact me. I'm here to help you tap into the joy of hospitality. As part of LaSA Training, I run a workshop and a course that provide tools to cultivate hospitality daily, especially how to ignite it when this 'feel good factor' is slow to kick in. We celebrate the magic and wonder of hospitality for the benefit of everyone on the team and their customers/guests.

Elevate Your Hospitality Team with Hospitality Essentials! 🚀 Developing your front-line teams is one of the most effective ways to boost retention and performance and drive incremental revenue. However, delivering high-quality, application-focused training for front-line roles in F&B, Front Office, Spa, and M&E can be challenging. That’s why we’ve created a solution that’s not only impactful but also easy to implement! What is Hospitality Essentials? - Six dynamic modules designed for immediate real-world application - A focus on guest satisfaction to drive profitability - Simple rollout, making training hassle-free Our mission is to equip your teams with the skills they need to drive results and elevate your business performance. If you’re ready to transform your front-line training experience, let’s chat! 💬 #HospitalityTraining #EmployeeDevelopment #GuestSatisfaction #FrontlineStaff #HospitalityExcellence #TrainingSolutions #BusinessPerformance

What do restaurants teach people? How to take care of people How to take care of problems How to read a room and personalities How to engage with people from all different walks in a short window of time How do they teach these things? Iteration. The number of interactions with people, guests, parties, expectations, reputations, etc. it’s such an amazing array of learning opportunities. How do these things apply to other disciplines? Application of learning to be flexible, cross disciplined, and solution oriented. Any of my retail / hospitality peeps agree or disagree with these takeaways? #hospitality #CRE #thecommsquad

🌟 Maximizing Operational Efficiency: The Need for Training Back-of-House Staff and Cross-Exposure 🌟 In the hospitality industry, the back-of-house team plays a pivotal role in ensuring seamless operations and delivering exceptional guest experiences. Investing in comprehensive training for back-of-house staff and fostering cross-exposure across departments is essential for unlocking their full potential and driving sustainable success. Here’s why: * Operational Excellence: Proper training equips back-of-house staff with the skills and knowledge needed to execute tasks efficiently and uphold quality standards. From culinary techniques to sanitation practices, continuous training ensures that every aspect of operations is handled with precision and care. * Team Cohesion: Cross-exposure initiatives enable staff members to gain insights into different areas of the operation, fostering a deeper understanding of how each department contributes to the overall guest experience. This cross-functional knowledge encourages collaboration, enhances communication, and strengthens team cohesion. * Adaptability: In today’s fast-paced hospitality landscape, adaptability is key to success. Cross-training empowers employees to step in and assist in various roles when needed, mitigating staffing shortages and minimizing disruptions to service. A versatile team that can seamlessly transition between tasks enhances operational flexibility and resilience. * Employee Engagement and Retention: Investing in training and development demonstrates a commitment to employees’ professional growth and career advancement. Back-of-house staff who receive ongoing training are more engaged, motivated, and invested in their roles, leading to higher job satisfaction and reduced turnover rates. * Consistency and Quality Assurance: Consistency is the hallmark of a reputable hospitality establishment. Through comprehensive training programs, back-of-house staff can uphold consistent quality standards in food preparation, presentation, and service, enhancing the overall guest experience and fostering loyalty. * Innovation and Creativity: Training programs provide opportunities for staff members to explore new techniques, ingredients, and culinary trends, sparking creativity and innovation in menu development and service delivery. Encouraging experimentation and learning cultivates a culture of innovation that sets businesses apart in a competitive market. Investing in the training and development of back-of-house staff and promoting cross-exposure initiatives isn’t just an investment in individuals—it’s an investment in the success and sustainability of the entire operation. By empowering employees with the knowledge, skills, and versatility to excel in their roles, hospitality businesses can elevate their performance, delight guests, and thrive in an ever-evolving industry. #Hospitality #Training #EmployeeDevelopment #Teamwork# FIVE Hotels and Resorts

In the hospitality industry, guest satisfaction is our top priority. Yet, despite our best efforts, there will be times when a guest leaves feeling upset or disappointed. How we handle these situations can make or break their experience—and our reputation. I think the following two items are of utmost importance for hospitality leaders to master: Emotional connection: When faced with an unhappy guest, empathy and effective communication are key. Acknowledging their feelings, listening actively, and offering genuine apologies can turn a negative experience into a positive one. The goal is to not only resolve the issue but to also exceed their expectations and show that their satisfaction is our priority. Shout out to Disney, Ritz-Carlton, Southwest Airlines and Nordstrom for their outstanding guest service. They all go above and beyond, while emotionally connecting to their guests/clients. Gary Vee is also a great example of this, he is known for his no-nonsense approach and his ability to connect with people on a personal level. His authenticity and transparency have earned him the trust and respect of millions. The Importance of Continuous Training: Handling challenging situations requires more than just a good attitude; it demands skill and practice. This is where continuous training comes into play. Regularly updating and enhancing our training programs ensures that our team is equipped with the latest techniques in conflict resolution, communication, and problem-solving. Companies like Wynn Resorts, ARIA Resorts, Amazon, and Starbucks live by this motto where they place a strong emphasis on ongoing training for everyone to ensure consistent service is provided to all clients/guests. These companies recognize that continuous training is essential for staying competitive, fostering and maintaining high standards of service and expertise. #hospitality #wynnresorts #GaryVee #training #guestservice #disney #ritzcarlton

Navigating the service landscape: A Lesson from Mistakes Hello everyone, hope you're having an amazing day! Now I am Gona take you on a tour of a lesson from Mistakes. "The causes of mistakes are, first. I didn’t know; second, I didn’t think; third, I didn’t care." These words resonate deeply in the world of F&B & hospitality service, where each interaction is a delicate dance between knowledge, thoughtfulness, and genuine care for our patrons. Allow me to share a story that encapsulates the essence of these lessons. Personal Story: Years ago, on a bustling evening at our reception desk, I encountered a guest with unique dietary preferences. In the fast-paced environment, I faced a dilemma: did I truly know the menu well enough to accommodate their needs? Did I take a moment to think through the available options creatively? Most importantly, did I convey genuine care and attention to ensure a memorable dining experience? The guest's smiling face at the end of the meal reflected a positive outcome, but the journey was a valuable lesson. It reminded me of the importance of continuous learning, thoughtful decision-making, and the genuine care required to exceed expectations in the realm of F&B service. Attached, is a photo capturing a moment of a seamless check-in at the reception desk. It symbolizes the harmony achieved when knowledge, thoughtful execution, and genuine care come together in service excellence. How do you navigate challenges in your daily operation? Share your stories, insights, or thoughts below! Your experiences might hold valuable lessons for our dynamic community. #Hospitality #TravelIndustry #Innovation #Leadership #Management #HotelManagement #Development #Trends #FoodandBeverage #BusinessInnovation #FutureofTravel #IndustryInsights #ProfessionalDevelopment #LeadershipJourney #InnovativeLeadership #CustomerExperience #BusinessGrowth #FeedbackIsKey #CustomerCentricity #ContinuousImprovement #ProfessionalGrowth #SuccessStories #BusinessStrategies #CareerDevelopment #hastags #knowledge #zcops #strategy #impression #boostengagement #betterengagement #linkedingrowth #linkedinlearning #Innovation #Collaboration #Creativity #Teamwork #FutureOfWork

Navigating the service landscape: A Lesson from Mistakes Hello everyone, hope you're having an amazing day! Now I am going to take you on a tour of a lesson from Mistakes. "The causes of mistakes are, first. I didn’t know; second, I didn’t think; third, I didn’t care." These words resonate deeply in the world of F&B & hospitality service, where each interaction is a delicate dance between knowledge, thoughtfulness, and genuine care for our patrons. Allow me to share a story that encapsulates the essence of these lessons. Personal Story: Years ago, on a bustling evening at our reception desk, I encountered a guest with unique dietary preferences. In the fast-paced environment, I faced a dilemma: did I truly know the menu well enough to accommodate their needs? Did I take a moment to think through the available options creatively? Most importantly, did I convey genuine care and attention to ensure a memorable dining experience? The guest's smiling face at the end of the meal reflected a positive outcome, but the journey was a valuable lesson. It reminded me of the importance of continuous learning, thoughtful decision-making, and the genuine care required to exceed expectations in the realm of F&B service. Attached, is a photo capturing a moment of a seamless check-in at the reception desk. It symbolizes the harmony achieved when knowledge, thoughtful execution, and genuine care come together in service excellence. How do you navigate challenges in your daily operation? Share your stories, insights, or thoughts below! Your experiences might hold valuable lessons for our dynamic community. #Hospitality #TravelIndustry #Innovation #Leadership #Management #HotelManagement #Development #Trends #FoodandBeverage #BusinessInnovation #FutureofTravel #IndustryInsights #ProfessionalDevelopment #LeadershipJourney #InnovativeLeadership #CustomerExperience #BusinessGrowth #FeedbackIsKey #CustomerCentricity #ContinuousImprovement #ProfessionalGrowth #SuccessStories #BusinessStrategies #CareerDevelopment #hastags #knowledge #zcops #strategy #impression #boostengagement #betterengagement #linkedingrowth #linkedinlearning #Innovation #Collaboration #Creativity #Teamwork #FutureOfWork