GovCIO’s Post

Exciting news for macaws.ai users! Now, when a live chat visitor shares contact information matching an existing contact, the system automatically merges the new and existing contacts. This ensures a seamless experience and consolidates all conversation history for better user engagement. Powered by macaws.ai

Tag, you’re it! Our latest Front Chat updates allow you to apply up to 10 tags as a step in your chatbot flow. Use tags to better categorize, gain insights into trends, inform routing information, and help your team prioritize their workload. See all our powerful chatbot capabilities here: https://bit.ly/3L13QGF

The Cotera team had a great conversation with Britney Russ, VP of Product at Codecademy about how she uses data to increase the throughput on product development. Here's just some of what we learned from our chat: - Balance top-of-funnel trend spotting/usage metrics/market analysis with bottom-up insights from customer behavior and feedback. - Make sure you understand "activation points" for your product, but also make sure to relentlessly optimize for those moments. - Leverage your community! Listening to what your users are saying to each other is a great source of qualitative input to complement quantitative data. Read our conversation with Britney below! P.S. we're looking to feature more experts like Britney who listen to their customers to improve the product development process. Reach out to Ibby Syed for a chat!

Exciting news! Users can now access message attachments in workflows, providing more flexibility and options. Easily select message attachments using the custom value picker, allowing for enhanced customization and improved user experience. Powered by macaws.ai

Have you noticed the chat widget on our website? By using this feature, you can ask us questions and get answers in real time during normal business hours. Another way we're here for you!

Exciting news! Users can now access message attachments in workflows, providing more flexibility and options. Easily select message attachments using the custom value picker, allowing for enhanced customization and improved user experience. Powered by macaws.ai

Here is my latest blog about: OpenTelemetry Unveiled: Uncover the Insider Secrets of Observability - https://lnkd.in/gdQXXdvn Attention all tech enthusiasts and observability aficionados! Have you heard the buzz about OpenTelemetry? If not, it's time to uncover the insider secrets of observability and take your monitoring and troubleshooting game to the next level. OpenTelemetry is a powerful, open-source project that enables you to collect and understand telemetry data from your software and systems. With its flexible ... Do Like & Share :)

New updates at TackTech.ai! Agent Pictures: Improved visibility for Agent Pictures. Active Chat Highlighting: Easily track your active conversations. Scroll Arrows: Enhanced visibility on desktop for smoother navigation. Error Handling: Forms now come with improved error handling. Agent Discovery Cards: Standardized size for a consistent look and feel. Read the full details on our blog here: blog.tacktech.ai

Predict issues proactively before they occur, prevent issues before they impact users, and automate cross-team workflows thanks to AIOps. See it live in action—register for our upcoming demo: http://spr.ly/6040dwJUo

Here is my latest blog about: OpenTelemetry Unveiled: Uncover the Insider Secrets of Observability - https://lnkd.in/gvPufcY7 Attention all tech enthusiasts and observability aficionados! Have you heard the buzz about OpenTelemetry? If not, it's time to uncover the insider secrets of observability and take your monitoring and troubleshooting game to the next level. OpenTelemetry is a powerful, open-source project that enables you to collect and understand telemetry data from your software and systems. With its flexible ... Do Like & Share :)