GovLoop’s Post

🎄✨ Back by Popular Demand: The Tale of Two Christmas Trees in the Contact Center Edition! 🌟 🌲 Picture a dreary old Christmas tree, barely lit, tucked away in a corner with no visitors. That's the sad state of legacy contact centers—dim, uninspiring, and missing the festive cheer! 🌟 Now, shift your gaze to the dazzling, modern Christmas tree—the CCaaS wonderland! It's not just well-lit; it's a sparkling spectacle, drawing everyone in with its magic. Modern #CCaaS turns your contact center into a holiday destination, adorned with bells, whistles, and the warmth of exceptional customer experience! 🚀✨ Transform your #contactcenter from the ghost of Christmas past to the holiday miracle everyone talks about! 🎉🔔 Check out the latest contact center innovation Connex One #CXMagic #ContactCenterUpgrade #FestiveTechTransformation #digitaltransformation #cx #modernization #customerexperience #cxinnovation

Ready to be let in on a secret? 🔑 Join me to hear Genesys experts back in the #CXGreenRoom March 19th as they dive into how to keep the momentum going during your #CX transformation.

Ready to be let in on a secret? 🔑 Join me to hear Genesys experts back in the #CXGreenRoom March 19th as they dive into how to keep the momentum going during your #CX transformation.

The #CXQOTD for Aug 28: Can you improve the #CX without being intimately familiar with it? Such a great conversation with Michael Mattson today on this topic. I’d love to hear your thoughts.

Ready to be let in on a secret? 🔑 Join me to hear Genesys experts back in the #CXGreenRoom March 19th as they dive into how to keep the momentum going during your #CX transformation.

As we head into 2024, read about the key considerations and must-haves for your #CX organization to stay competitive. Grab the exclusive whitepaper here: https://bit.ly/48hp3FP

Dive in to discover: The pivotal role of personalization in next-gen CX. How training and data integration are becoming game changers. Strategies to dismantle data barriers and unify teams. The rise of conversational technologies enhancing CX. Equip yourself with the future of European CX.

I shared a poll recently, asking about the most critical element to building trust in a business partnership. More than half of you said transparency. I agree! Transparency is more than just being straightforward; it's about being open about what is happening and letting the light shine through on your business objectives and shared goals. Long-term trust is built on a foundation of transparency, but it isn't built overnight. It starts with transparent communications, both internally and externally. After all, honesty is always the best policy. #Transparency #CustomerExperience #CX #CustomerService #BusinessStrategy

There is no better event to sort out how you are going to optimize your upcoming migration, your move to bots and the continuous need to add velocity to your CX application delivery process. Come learn from your peers about what they have done, what they have learned and what they wished they knew.

Thanks to Nicole Imeson for reaching out to me for this article. Data and technology are extremely useful tools for commissioning when applied correctly. We are always happy to share our knowledge from years of experience using and deploying EMIS to drive value. DBengineering BCxA Western Canada Chapter