Willmott Dixon & IKO - Partnership Announcement
Back in 2016 Willmott Dixon took huge steps to create improvements in the quality of the product they deliver for their customers. One area of focus was flat roofing based on the large volume of errors coming from water ingress. This problem does not always show straight away and can cause a huge amount of inconvenience for their customers, not to mention the associated impacts on reputation and costs.
A solution was found by forming a partnership with IKO. This partnership was around both parties making commitments and working collaboratively to eliminate defects.
This partnership involved Willmott Dixon specifying and using IKO on all projects where they were in control of the specification. IKO would provide design advice for every project to ensure the best specification was in place. Installation was only permitted using approved IKO trained installers. IKO would then inspect at various intervals and produce reports that were shared openly between WD, IKO and the roofing partner doing the install. This resulted in excellent quality and extended warranties being issued.
In addition to the site install over 5,000 person hours have been dedicated to training Willmott Dixon’s people and their supply chain partners.
All this has resulted in flat roofing defects being reduced by over 90%.
To continue with this success and look to reduce this figure even further Willmott Dixon and IKO have agreed to extend this agreement for a further 5 years.
IKO’s Strategic Development Director Kerry Parker-Wray was delighted to be joined by Willmott Dixon CEO Graham Dundas and National Supply Chain Lead Kevin Dundas MCIOB Dundas to formally sign the documents.
#Partnering #Willmottdixon #IKO #Collaboration
Congratulations, Graco!