Grand Wailea’s Post

Serve the customer first.

Ever wondered how the Ritz-Carlton delivers such exceptional service? We break down the first three keys to their success in our latest blog post. Hint: it's not just about fancy towels! 😉 Learn how to apply these principles to your own business and create loyal customers who can't wait to return. #customerservice #businesstips #hospitality #success #ritzcarlton https://lnkd.in/g_mgY6wa

Excellence in Products and Consistent Customer Service: The Mark of a TOPTEN Business At the Lifestyle Awards®, where businesses like restaurants, beauty salons, and theatre shows come together, excellence in product offerings and consistent customer service are not just desirable—they are essential. These qualities distinguish our TOPTEN businesses, setting them apart from their competitors and fostering a loyal, satisfied customer base that passionately supports and votes for them. Excellence in Product Offerings Our top businesses shine because of their exceptional product quality. Whether it's a coffee shop renowned for its finest aromatic brews, a beauty salon that uses premium, cutting-edge products, or a theatre show known for its crowd pleasing and engaging performances, having a superior product is crucial. These products form the foundation of each business's reputation, enticing customers to return and share their exceptional experiences. Making it to the TOPTEN in the Lifestyle Awards® is a testament to a business's dedication to quality and innovation, marking them as leaders in their respective sectors. Consistent Excellence in Customer Service Consistency in customer service complements product excellence, ensuring that every customer interaction is impressive. This reliability, whether in a high-end hotel or a bustling bar, fosters trust and builds a strong, loyal following. Our TOPTEN businesses set benchmarks in their sectors, providing consistently outstanding service that turns first-time visitors into regular patrons, and then into fans. Achieving a spot in the TOPTEN is not just a recognition—it's a celebration of a business's commitment to maintaining the highest standards of service and customer satisfaction. Join the Elite Striving for excellence in both products and services is crucial for any business aiming to rise to the top. If your establishment is in London and you are committed to this level of quality, consider entering the London Lifestyle Awards®. Nominations are currently open at https://lnkd.in/d_biM7n. Let's celebrate your dedication to excellence and set new standards for lifestyle businesses everywhere. Join us in recognising the best and inspiring others to achieve greatness. #londonlifestyleawards #spiritofexcellence #londonbusiness #lifestyleawards

The top 1% of salespeople swear by something called "Unreasonable Hospitality." Have you heard of it? It's the secret weapon that has nothing to do with slick sales pitches or fancy product features, but everything to do with building lasting relationships and skyrocketing your sales. Watch my latest video to learn more about it and how to implement it in your business!

Once upon a time, a family forgot their son's favourite stuffed giraffe, Joshie, in a hotel room. They reached out to the hotel, hoping for Joshie's safe return. Now, imagine yourself in the hotel's shoes. Faced with a lost toy, what would you have done? 1️⃣ Ask for relevant details and return Joshie.  2️⃣ Say Joshie is holidaying. The hotel, Ritz Carlton, didn't just return Joshie; they made him the star of an incredible adventure. They chose option 2. From spa days to golf cart rides, Joshie had a blast, and everyone loved it! The parents had a story to narrate to their son.  Little did the family know, their request would lead to an extraordinary adventure for Joshie, documented with care and creativity by the hotel staff. This out of the ordinary gesture of Ritz Carlton captured hearts worldwide, becoming a viral sensation. This story shows how great customer service can make a big difference. ✨ Key Points: ✅ Great service goes the extra mile. ✅ Connecting with customers builds loyalty. ✅ Little things can make a big impact. Let's remember: in the world of customer service, it's the little things that make the biggest difference, shaping not only experiences but also the very essence of a brand. ✨

The top 1% of salespeople swear by something called "Unreasonable Hospitality." Have you heard of it? It's the secret weapon that has nothing to do with slick sales pitches or fancy product features, but everything to do with building lasting relationships and skyrocketing your sales. Watch my latest video to learn more about it and how to implement it in your business!

Doing the daily check-in with Russell of Hotels is so much fun, especially when the topics are interesting! Today, I discussed why it's a good thing for sales managers to follow up with their clients. You would think it's a no-brainer, but it's not always practiced effectively. Key points covered: Strengthening Relationships: Building trust and creating a personal connection with clients. Addressing Concerns: Proactively solving problems and providing ongoing support. Gathering Feedback: Collecting valuable insights and market trends from client interactions. Encouraging Loyalty: Maintaining client retention and exploring upselling opportunities. Professionalism: Demonstrating reliability and accountability, staying top of mind. Regular follow-ups are essential for maintaining strong client relationships and ensuring long-term success. #SalesManagement #ClientFollowUp #CustomerRelationships #RussellOfHotels #HospitalityIndustry

Outstanding service surpasses surface-level platitudes and simple hospitality.

Outstanding service surpasses surface-level platitudes and simple hospitality.

What do me, Tom Felton (aka Malfoy from Harry Potter and Sarah Jessica Parker have in common? Well, I got to thinking (😉)... World-class customer service, that’s what! 🌟 So, I found myself at The Savoy recently (cue selfie in one of THE most luxurious bathrooms ever!). What made the visit truly extraordinary was the impeccable service from the staff. Now, you might assume, "Oh, they must be nice, given the money spent." But here’s the twist – we were dropping pennies, not making it rain like a music video with hundred-dollar bills. 💵 So, why the exceptional service? Because that’s The Savoy way. It's not just about money; it's ingrained in them. They've invested hundreds of hours perfecting each moment, move, mood, and magical touch, and it clearly shows. From the doorman’s greeting to the cloakroom staff, waiters, and shop assistants, the attention to detail and the 'consider it sorted Savoy style' attitude were consistently top-notch. They couldn’t do enough, and it felt genuinely warm. Whether it's serving someone of Tom Felton's fame or a regular guest like us, The Savoy made us feel just as welcome. The impression they left will last a lifetime, and here I am, raving about it to you. On a related note, the customer service at Euston by Avanti and the ticket staff also left a mark – but maybe they could pick up a few pointers from The Savoy 🙄🫣 Both experiences gave me memories to cherish, but if you had to guess, I know you'd know who I'd be saving my pennies for. The lesson here? You don't need to wait until you're The Savoy size to make your customers or clients feel valued. It should be ingrained in your brand, part of your commitment to leaving them with an unforgettable experience that they'll eagerly share with others. What about you? Any positive experiences with customer service to share? Or perhaps you have some secrets to making your clients rave about you? #CustomerServiceExcellence #ClientExperience #SocialMediaConsultant