Caring for Ourselves While Caring for Others: A Call to Healthcare Benefits Professionals
By Dr. Nagaraj Kikkeri
As the Medical Director of Hinkapin Health, a bundled surgical program, I understand the complexities of working with third-party administrators (TPAs), self-funded and self-insured clients, captive groups, brokers, consultants, and insurance agents. Every day, you navigate a complex healthcare landscape, making surgeries, medications, and healthcare more accessible and affordable for businesses and individuals. Whether you're a TPA, broker, consultant, nurse, clinician, or doctor, your role in bringing clarity to this often-confusing system is essential.
However, the demands of this industry are considerable. Managing emails, phone calls, presentations, and travel—while ensuring people receive the care they need—can be overwhelming. Under constant pressure, it’s easy to overlook our own well-being in the process.
This became personal for me when a respected colleague developed an addiction to pain medication following surgery. A routine prescription gradually turned into dependence, and ultimately addiction—a scenario I’ve seen too often in my pain management practice. Chronic conditions like back pain, sciatica, or neuropathy can blur the line between treating pain and suffering.
As healthcare professionals, we know effective pain management requires more than medication. It involves thorough assessments, physical exams, and treatments such as physical therapy, nerve blocks, or spinal cord stimulators. A personalized plan is crucial to alleviate both pain and the emotional suffering that often accompanies it.
At the same time, we must recognize the risks of narcotic medications. While helpful, these drugs carry a risk of addiction, especially when used to cope with emotional distress. Addiction is not a moral failing but a treatable disease. It is our duty to foster an environment where people feel safe seeking help without shame.
To my colleagues, I encourage you to prioritize your health as much as you prioritize others'. Your contributions are invaluable, but to sustain your efforts, your mental and physical well-being must come first.
I am grateful for the exceptional work you do to make healthcare transparent and accessible. Let’s continue this mission, while also caring for ourselves and each other along the way.
Dr. Nagaraj Kikkeri