Greater Orlando Aviation Authority: Orlando International (MCO) and Executive (ORL) Airports’ Post

Over the last six months I’ve been busy studying for my CX Diploma in Customer Experience. It has really helped me understand the importance of knowing how your customers feel when doing business with you and how to leverage that to deliver CX excellence. I’ve really enjoyed the different perspective it has given me and am looking forward to putting it into practice to drive business growth.

Excited to host our very first Customer Experience Survey Q&A today, Simmons Bank! This is our first EVER session, where any associate in any role can sign up & talk with me about anything CX or Medallia-related. Looking forward to the types of questions that are on top of employee's minds & anything else that might come up! Tip of the day: Stop making CX at the bottom of your meetings; it should always be "blended in", all the time. We make it harder than it really is because we want to make it a thing or tool, when it comes down to a phrase; humanize your connection. Humanize being the key word; connection is what you strive form. No human, no connection. 🤑

Your CX experiences start long before that support ticket is actually created. When I used to audit merchant CX tickets, there would always be certain buckets of tickets that could have been avoided if the brand anticipated customer behaviours. For example, including important information around product ship/delivery times right on the PDP + confirmation emails will lead to far less customers reaching out after the order is placed wondering why they haven’t got their product yet. This is especially important for pre-order or back-order items. Spending more time up front anticipating behaviours and experiences can save your CX team and a lot of effort and give them the time and energy to focus on high level activities!

I have always built a (business) case for Quality Assurance, Safety, and Customer Service as everybody's business. This week we celebrate the Customer Experience Week with you. You are the unsung heroes of every organization. We appreciate you guys for adding to the revenue + business growth goals Continue to provide exceptional support services: 1. Resolving customer inquiries quickly and effectively, ensuring satisfaction at every touchpoint. 2. Listening and empathizing with customer needs, providing personalized and thoughtful solutions. 3. Building lasting relationships with clients by fostering trust, loyalty, and mutual respect. 4. Acting as a brand ambassador, representing ecompany’s values and ensuring every customer feels valued. 5. Continuously improving processes by adapting to feedback and finding ways to enhance the overall customer experience. Happy CX week! #careerlovestories #customerexperiece

Catherine Pulsifer once shared a powerful insight: “when we allow ourselves to adapt to different situations, life is easier.” And I totally agree. I feel every customer service professional should possess the ability to adapt. In our roles as customer service representatives, we engage with individuals from diverse cultures, backgrounds, and perspectives on a daily basis. Each day present unique challenges and opportunities. To truly find fulfillment in our role as CX professionals, it is important to approach each interaction by empathizing with our customers, building meaningful connections, and showing genuine understanding and concern for their need and wants. #Tuesday motivation# #Customer# #Customer experience# #Adaptability#

Join us as we explore the opportunities and growth in South Africa's CX delivery hub in our upcoming webinar. Discover how HGS is leading the way in customer experience excellence.

🌟 Happy Customer Experience Week! 🌟 This week, we celebrate the incredible dedication and hard work of all the customer experience teams across Maersk. Your relentless efforts to ensure every customer interaction is positive and memorable do not go unnoticed. 🙌 Customer experience is not just a department; it’s the heart and soul of every organization. It’s about creating meaningful connections, understanding customer needs, and delivering exceptional service at every touchpoint. To all the customer experience professionals out there, thank you for your unwavering commitment and passion. Your work is vital in building trust, loyalty, and long-lasting relationships with our customers. Remember, everyone in the company plays a role in customer experience. Whether you’re in sales, support, marketing, or any other department, your actions contribute to the overall customer journey. Let’s continue to work together to create outstanding experiences that delight our customers in Maersk and drive our success. Here’s to celebrating you and the incredible impact you make every day! 🎉 #CustomerExperienceWeek #CustomerFirst #Teamwork

Net Promoter Score is a customer loyalty and satisfaction measurement taken from asking customers how likely they are to recommend your product or service to others In short, 86 is rather good! In fact it is industry leading!

When you focus on employee and customer experiences you’ll always come out a winner in the infinite game of business.

"Excellence in customer experience starts with a mindset, not just a skill set." 🌟 Happy CX Day, Everyone! 🌟 Today is a day to celebrate and focus on the heart of every business: the customer. Whether they are employees, fans, patients, or B2B clients, each one plays a crucial role in shaping our success. Remember, customer experience isn't just a department; it's everyone's job. Let's take this opportunity to recommit ourselves to elevating the experiences we provide. What are you doing for your costumers so that they keep coming back? Wishing you all an inspiring and transformative CX Day! #CXDay