Groff Tractor & Equipment’s Post

When you need the professionals.

#ShowYourWork Malachy Parts & Service ➡️ #NJ + #NYC Want to see the quality work our technicians perform daily? Want to see why you need to move quick on those repairs? Want to see why you should probably replace the unit instead of repairing? Our technology gives you a snapshot of everyjob, pictures and video, showing you everything our technician sees. You get to make educated decisions for your business. #MalachyCares

There's no need to create an additional warranty claim for a part that fails during installation. Claiming for both replacement parts can be done on one claim as long as the technician's repair description clearly explains the reason for both. #WarrantyTipWednesday #WarrantyClaimManagement

Transparency equals trust. With TruVideo, service technicians can show customers exactly what needs to be done on their vehicles. It helps create a bond with customers that service departments never had before. See the proof: https://lnkd.in/eNAy6Fpq #testimonials #transparencyandtrust #serviceindustry

It is no secret that automotive is facing an industry-wide technician shortage. Still, you might be making the problem worse for your shop than it needs to be. Here are three ways you may be making it harder to recruit new talent and retain the technicians on your team. https://lnkd.in/g6gdnY8e #motorage #autoservice #autorepair #automotive #technicians #technician #techshortage #technicianshortage

☎️ing all my Technician Friends ☎️ This has been one of my favorite weeks in recent months. I have dedicated this week to shop flow and efficiency. This has been a humble reminder of what you all go through. My back hurts, got soaked with coolant and power steering fluid. The shops I spent time in doubled their average car count and improved recommendations by 3 or higher per inspection. Here is my dilema and could use your insight on how I can better messsge the whys and how important it is to check basics before causing more work or chasing parts…Instead of taking time to better diagnose? This vehicle we replaced a reman engine and at idle suffered no oil pressure until we accelerated. My technician was quick to insist that the oil pump was bad. I tried to ask open ended questions and provoke different thinking. He was getting frustrated with me and my intent wasn’t to argue, but avoid 15 hours additional labor to replace a part that wouldn’t solve the problem. I had to insist that he remove oil pan and check o ring on pick up tube and verify no blockage. Before I ordered oil pump. We replaced o ring and and reassembled….. Great oil pressure now! How can I help better message this area?What are ways that you worked with your leaders and or advisors that helped you in your early journeys for those master techs? What advice could you give me or younger technicians entering this field? I am no way a master technician 👩🔧. I try to stay in the know to keep us out of trouble and help everyone be more productive and successful. And Thank you for all your hard work and dedication. Your work is the most important in our industry…. It’s tough on your bodies and many times the most thankless. I see you and I appreciate YOU 😊

Feeling the skilled technician shortage? Looking to improve your performance metrics? BETAG’s Outer Panel Repair Specialist (OPRS) Program addresses these challenges by increasing technician capability & efficiency to give body shops a competitive edge. Classes start again in June! Don’t miss this opportunity click the link below to learn more! https://lnkd.in/g99eiMeR #CollisionEquipment #CollisionTools #AutomotiveRepair #AluminumRepair #ComputerizedMeasuring

Technician notes are a crucial part of every warranty claim but more information isn't always better. Ensuring that technicians are aware of what information is necessary and what is not will improve warranty claim filing. #WarrantyTipWednesday #WarrantyClaimManagement

Technicians Tips...

Technicians Tips...