Guadalupe Serra Hospital’s Post

Very important part from a very interesting book called “unreasonable hospitality” that can be applied to all fields. “Service is black and white; hospitality is color” Black and white means you’re doing your job with competence and efficiency; “color” means you make people feel great about the job you’re doing for them. Genuinely engaging with the person you’re serving, so you make an authentic connection- That’s hospitality.

What's the goal of hospitality? Well, it isn't to receive accolades or praise... After photographing hospitality pro Jake Wise, I started to wonder if hospitality was limited to the restaurant and hotel business. Of course it isn't. It's about making a positive impact and leaving a lasting impression through your actions. Regardless of the size or type of business, genuine care, attention to detail, and a desire to exceed expectations, will foster loyalty & build lasting relationships, earning you a reputation as someone who can be relied upon to deliver exceptional results, even when nobody's watching. #peakheadshots

It's the best way I've ever found to explain the difference between #service and #hospitality "Service is black and white; hospitality is color.""Black and white" means you're doing your job with competence and efficiency; "color" means you make people feel great about the job you're doing for them. Getting the right plate to the right person at the right table is service. But genuinely engaging with the person you're serving, so you can make an authentic connection-that's hospitality.” Quotes from the book of unreasonable hospitality #unreasonablehospitality

Hospitality and service are NOT the same thing. One of the best ways to determine if something is a gesture of service or hospitality is by asking yourself this question: Does doing it make the other person feel seen as an individual? If it doesn’t, it’s service; if it does, it’s hospitality.

"Beyond Service: Crafting Unforgettable Experiences in Hospitality" In hospitality, personalized service is key to making a lasting impression. I once worked on a project where we created a "surprise and delight" program for frequent guests. For instance, we had a guest who loved reading in the mornings by the pool. After learning about their favorite book genre, we arranged for a personalized selection of books to be available in their cabana, along with their favorite morning coffee order. This small, thoughtful gesture led to glowing feedback and increased guest loyalty. Personalized touches like these aren’t just memorable—they build lasting relationships. What creative ways have you enhanced guest experiences? #GuestExperience #ServiceExcellence #LuxuryHospitality #PersonalizedService #HospitalityLeadership #FandBCareers #ServiceInnovation #CustomerExperience #OpenToOpportunities #RecruiterReady #GuestExperience #LuxuryHospitality #PersonalizedService #HospitalityExcellence #ServiceInnovation #MemorableStays #CustomerExperience #RecruiterReady #OpenToNewOpportunities

Part II of our team sharing their unique insights and takeaways from "Unreasonable Hospitality" by Will Guidara. This book inspired us and is shaping our approach to service and teamwork. Read the book if you haven't yet - it may just change the way you think about #customerservice and #hospitality - #UnreasonableHospitality #TeamInsights #BookTakeaways Thanks Luis Gonzalez, Frances Otaño Gracia, Frank Judd Justiniano, and Diego Martinez, CPA for the great feedback. What were your key takeaways? Comment below Dan Arriola Jason Schlenker

Listen attentively As a hospitality professional, one of the most important skills you can develop is the ability to listen attentively to guest complaints. While no one likes to hear negative feedback, it is crucial to handle complaints with care and attention When a guest approaches you with a complaint, give them your full attention. Listen carefully to their concerns without interrupting or becoming defensive. Let them express their frustrations and ensure that they feel heard and understood. Once the guest has finished speaking, repeat their concerns back to them to ensure you have understood correctly. This not only shows that you were listening but also gives the guest the opportunity to clarify any points they may have missed. It also gives you a chance to demonstrate your understanding of the issue. #hoteliers #https://lnkd.in/dVFD4S-h

If you care about how you make people feel when you provide your services and have a knack for building authentic relationships, then you should read Unreasonable Hospitality by Will Guidara. Even if you are not in the restaurant business, there are so many great lessons and insights that you will takeaway from this book. Watch this Big Think interview. Totally forgot that Richie from The Bear reads this book in Season 2. Wasn't that one of the biggest character transformations that we can all get behind? https://lnkd.in/eFpVW6TP

Will Guidara’s book, "Unreasonable Hospitality," is a sunny day in the world of hospitality literature, infusing positivity and energy. It's not your typical dry and boring read - it's a fun and engaging journey through the world of customer service, hotel management, restaurant operations, and event planning. Rarely do I come across a work-related book that engages me as much as this one. It's so engaging that it almost feels like a guilty pleasure, on a working week day. However, looking back, it has provided valuable insights applicable not only to hospitality but also to various other industries, leaving everyone with something to introspect about. He has a unique way of presenting the information that keeps you entertained from start to finish. His writing style is humorous and relatable, making you feel like you're having a conversation with a close friend rather than reading a book. Will Guidara explores different perspectives and approaches within the hospitality industry, giving you an understanding of the subject matter being discussed. The one question that he asks very early on to his staff during the hiring stage is “what is the difference between service and Hospitality” ? and the answer he appreciated the most and which i feel was the backbone to his lessons discussed there after is “ Service is black and white & Hospitality is Color”. “Black and white” means you’re doing your job with competence and efficiency; “Color” means you make people feel great about the job you’re doing for them, as the human desire to be taken care of never goes away. Whether you're a student, a professional, or simply someone who's passionate about the hospitality industry, Unreasonable Hospitality is a must-read. It's like a treasure trove of wisdom, offering a comprehensive overview of the best books available in the market. If you're looking for the standout hospitality book of 2024, and you're eager to acquire profound insights like the notion that praise is affirmation while criticism is an investment, don't hesitate to get your hands on "Unreasonable Hospitality" by Will Guidara, I assure you, it's not just an entertaining read but also a source of inspiration to elevate your hospitality skills. Here's to an unforgettable reading journey!

The difference between service and hospitality: Service is black and white: it means you’re doing your job with competency and efficiency. Hospitality is color: color means you make people feel great about the job you’re doing for them. #serviceindustry #unreasonablehospitality