GuestEQ’s Post

Our 8 week self paced module lauanches finally in February after I appreciate has been delayed longer than anticpated, given the joys of independence business. That aside: A key module talks through "Being Industry Savvy" ... What does this mean? We have some great advocates for Industry, many I could mention and many you will know - but YOU as a Hospitality Worker will also be able to be a great Advocate for the Industry. We all have different experiences and career backgrounds, As individuals that means we all have something unique to offer. Most importantly, you can offer education to others. As a Owner/Operator running my independent hotels in regional UK Cities, will be a very different role to a General Manager running a 5 Star International Hotel Chain Property in London. Both have different experiences, strengths, challenges and day to day hurdles - is one better than the other - No & actually it doesn't matter, Hospitality is so diverse and regardless of your role or venue, your service and product needs to meet the needs of your customers and your team and if you achieve that... Guess what you have something to share!

Making the Most of the Hotel Tour for New Employees The hotel tour is one of the most important aspects of orientation, yet it’s often treated as a task rather than a learning opportunity. Make the most of the experience with these simple tips: —Weave in the backstory for what they are seeing. Share the stories that inspired the design of the property or the function performed in a particular location —Showcase points of differentiation—artwork, concierge services, house car, beach/pool services, special views, etc. —Recount your personal experiences with food and beverage outlets, including favorite dishes or drinks, rather than focusing on hours of operation. Make it memorable! —Introduce the people whom you encounter along the way. It acknowledges the contribution of the host while also allowing the new team members to make a human connection with outlets or roles —Keep mechanics in mind—how to use elevators, fire alarms, safety, and more —Don’t forget the back of the house. Even if employees have been on board for a few weeks, they may not be fully familiar with where things are—particularly locations for monthly meetings, special activities, etc. that they may not have encountered in their first few days —Keep it interactive. Invite questions along the way

General Training Refresh and Re traine again for all the team that understand for our DNA as boutique Hotel. PERSONALISE SERVICE to our guest. We implement that service 1. Guest Feel Unique and have different experience 2. Increase our Guest Review 3. Attract Potential Guest 4. Revenue Maximizing 5. Make new guest became repeater guest. 70 % of the buying experiences are based on how the customer feels they are being treated. *McKinsey Study

Hospitality and Service! We usually misunderstand the “service” and Hospitality” Service is something that you can work develop and train up to perfection while hospitality is something beyond, it apears easy to conceive but it is not. A good hospitality is receiving the guest with a true warmth, a lot of respect, share stories, listen carefully what the other is saying and offer a pleasant stay by being unique and finesse. That’s what makes a guest thinking of coming back or not. For example a good check is mandatory in every 5 star property because they have to give a good service but a personalised check in that’s something that the guest will tell to the other friends and come back for this experience.

in the field of hotel reception, here are some important tips: 1. Reception and hospitality: Reception staff should be friendly and helpful towards guests. They must provide clear information about the hotel's services and facilities and respond to any inquiries efficiently. 2. Communication skills: Reception staff should be adept at dealing with guests from different cultures and nationalities, and able to communicate politely and professionally. 3. Handling difficult situations: Reception staff may encounter challenging situations with some guests, and they should be able to handle these situations efficiently while maintaining the hotel's reputation. 4. Time management: Reception staff should have good time management skills to handle incoming guests, process reservations, and inquiries efficiently. 5. Ongoing training: Professional development and acquiring new skills in the field of reception are important. Providing opportunities for reception staff to receive ongoing training can lead to improved performance.

How we can improve our work culture in Hospitality Industry:- Why is it important to enhance hotel guest experience? 15 super simple ways and ideas to improve hotel guest experience 1. Touch base with guests’ pre-arrival 2. Provide an early check-in option 3. Ensure a seamless check-in process 4. A smile goes a long way 5. Make it easy for your guests to get in touch 6. Be an insider of your local area 7. Build partnerships with local vendors and attractions 8. Offer personalized stays to guests 9. Provide free and fast Wi-Fi 10. Celebrate special occasions 11. Track your guests’ preferences 12. Give guests the option to refuse housekeeping – and reward them for doing so 13. Develop strategies for resolving guest complaints in hotels 14. Offer clear directions around the property 15. Seek feedback from guests Conclusion Understanding the modern guest If you’re looking for ideas to

Our new edition of "Hospitality Today" offers a comprehensive overview of the ever-evolving #hospitality field, encompassing topics like #hotels, #restaurants, events management, ethics in #hospitality, and more. (https://lnkd.in/ghBBWcdg) #hospitality #training #hotel #hospitalitynews #hospitalityindustry #hospitalitycareers #lodgingindustry #lodging

In case you are interested in my start in the industry or my thoughts on the lodging industry - then please watch Bruce Jordan's podcast! #fiuHospitality #hospitalityEducator #podcastProducer #professoroftheIndustry #hospitality #podcastGuest #hospitalityPipeline

🌟 Exited to share I've successfully completed the "Basic Principles of Hotel Management and Front Office Operations" course offered by TimesPro and The Jobs Plus! 🎓✨ 🔹 Course Overview: This comprehensive course provided an insightful introduction to the dynamic world of hotel management and front office operations. It covered essential aspects such as the hospitality industry, front office management, and crucial conversation skills necessary for effective guest interactions. 🔹 Key Learnings: 🎯 Introduction to Hotel & Hospitality Industry 🎯 Introduction to Hospitality & Front Office 🎯 Conversation Skills 🌟 This course has equipped me with foundational knowledge and skills crucial for success in the hospitality industry, enhancing my ability to deliver exceptional guest experiences and contribute effectively to hospitality operations. 💼🏨 TimesPro | The Job Plus 🌟This journey was all about 'Personal Growth' and 'Learning'. 🌐💡 #HotelManagement #HospitalityIndustry #FrontOfficeOperations #GuestServices #ProfessionalDevelopment #ContinuousLearning

I'm so pleased to have achieve my course in Hospitality Management & Hotel Operations.