GuestEQ’s Post

𝐑𝐨𝐛𝐨𝐭𝐬 𝐝𝐨𝐧'𝐭 𝐦𝐚𝐤𝐞 𝐠𝐨𝐨𝐝 𝐡𝐨𝐬𝐭𝐬 👎 They lack warmth, empathy and a personal touch that guests crave! It's easy for our messages to come across robotic and impersonal. Here's how you can elevate your communication game: ✨ Empathy: Put yourself in your guests' shoes and anticipate their needs and concerns. Show genuine understanding and concern for their comfort and well-being. 🤝 Personal Touch: Address guests by name, reference specific details from their booking or profile, and share local insights. Let them know that they're not just another booking and that they're valued guests! 📧 Go Beyond: Don't just stick to the script; engage in genuine dialogue with your guests. Ask open-ended questions, encourage them to share their preferences and experiences, and be responsive to their needs throughout their stay. 🌟 Be Open-Minded: Solicit feedback from your guests and respond thoughtfully to their reviews. Acknowledge their feedback, whether it's praise or constructive criticism, and use it as an opportunity to improve and grow as a host! By infusing your communication with warmth, authenticity, and empathy, you'll not only earn great reviews but also create meaningful connections that extend far beyond check-out! #Airbnb #Hospitality #GuestExperience #ShortTermRentals #RealEstate

This guy understands life and how to deliver customer service. Love his expression "unreasonable service"... Always go above and beyond Why deliver at 80% when you can deliver at 110% Ask and understand your customers and what they need Listen, then deliver it, but with an "unreasonable service" Ignore profit, focus on relationships, focus on the long-term... We aspire to do this at ONQU Support and we try to get our partners to understand and follow this ideology... #itsupportservices #customerexperience #onqusupport https://lnkd.in/eWzBfvTk

Explore reviews from our guests... I liked tge convenience of locayion and quick check in. By: Andrea https://lnkd.in/gQjUs_pv #guestreview #guestfeedback #happyguest #guestsatisfaction #guestappreciation #review #customerservice #customerexperience #feedback #guest #customerreview #reviews

☀ Happy Monday to my network of hosts and supply partners! With spring in the air and the summer season just around the corner, we've been talking a lot about quality and how to improve the guest experience. I wanted to share with you a new learning series on ⭐ ⭐ ⭐ ⭐ ⭐ "5-star stays" which I think you'll find valuable. In this series, we provide tips on: 📸 Updating your photos and details to help set clear expectations. ⏰ Making check-in and check-out easy for your guests. 📌 Expert tips on cleaning. ❓ How to respond to guests quickly and with empathy. 💚 Embracing feedback as an opportunity to grow. You can find these resources at: https://lnkd.in/ducM4fV3. Wishing all of us a great week, and I hope you find these resources helpful! cc: Simona Zudyte Nicola Angioni Svetlana Zabelina Kelly Berry Kempf Henrieta Hauth Paolo Mariani Maria Graf Harriet Johnson Manuela Saccone Guido Marsiletti Pablo Campoy Mattia Bassani Caroline PROUST PINGARD

HostelPass Review: Is This Pass Worth It?

HostelPass Review: Is This Pass Worth It?

HostelPass Review: Is This Pass Worth It?

Yipy in the news with Mews! As a #hotelier, I was constantly surprised at how manual all of our #systems were and how challenging it was to run a smooth hotel. Be honest - how many spreadsheets do you have tracking different things? If you are in any kind of #operation like I was.... the answer is too many! Now, imagine💡 a world where data was on your side giving you the information you need to expand or improve your operation! Imagine that data is easy to get, easy to read, and easy to share. ✅ Check out my recent interview with Lodging Magazine's Back of House to see how Yipy along with some other great players are reshaping the way #technology improves the hotel world.

https://lnkd.in/dDTBaUkp We hope you have the same experience with us as our previous guest!! Visit: https://lnkd.in/gasB46_V #guestreview #guestfeedback #happyguest #review #customerservice #customerexperience #Feedback