HappySignals Ltd’s Post

I absolutely love this report; excellent work from Sakari Kyrö (and plenty of others) once again. The insights in this report are based on 1.86 million pieces of end-user feedback from 130 countries collected over a 12-month period by customers who use the HappySignals Ltd IT Experience Management Platform. Not your average 200 response rate to a typical service management survey! Free to access. There's SO much good data in here that makes for interesting reading to anybody in the #ITSM and #ServiceDesk industry.

This report is a must-read for #IT professionals. It is always eye-opening and informative. If you want to know how the people who use your services and products think and feel about them, how useful they find them, where productivity is being lost, and where improvement should be focused, this is for you. Thanks, HappySignals Ltd! #ITXM #EmployeeExperience #EX #ITSM

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The tier-based tech support emerges as a cornerstone in ensuring seamless operations within organizations. By structuring support teams into distinct levels, companies can efficiently manage the complexity of technical issues, ensuring swift and effective resolution at each level. This tiered approach not only optimizes workflow and resource allocation but also enhances the overall CX by providing specialized assistance tailored to the specific needs of users. Check out this blog: https://lnkd.in/dk8ddwMv . . #techsupportoutsourcing #helpdeskoutsourcing #techexperts #techblog #outsourcingservices #techcallcenter #aicc #aicontactcenter #customerexperience #technicaloutsourcing #AHT #FCR #CSAT #SLA #backlogmanagement #selfservice

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The larger the company, the more time end-users perceive losing with each incident. In comparison, employees of smaller companies perceive losing 1 hour less per incident when compared to the largest enterprises. Find out more in our IT Experience Benchmark report. https://bit.ly/3vZYjvI #EX #ITSM #ITXM #ServiceDesk #ITSupport

This month, Keypoint Intelligence released the Managed IT Services (MITS) Partner Market Insights through our Office CompleteView Advisory Service. The focus is on MITS trends that are gaining momentum, with a shift toward outsourcing taking hold. The study also fields insights from MITS vendors in the office and document solutions markets as they face tailwinds. ➡️Learn more: https://hubs.li/Q02hDpl80 #thekeypointblog #managedIT #marketinsight #datasecurity #managedservices #ITinfrastructure #officedealers

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🔧✨ Elevate your business with our Managed IT Services and SLA's! We ensure seamless operations with customized support plans and proactive monitoring. Let us handle your IT, so you can focus on what you do best. Experience reliability, efficiency, and peace of mind. Connect with us today! 💼🚀 #ManagedITServices #SLA #BusinessGrowth #ITSupport

🔧✨ Elevate your business with our Managed IT Services and SLA's! We ensure seamless operations with customized support plans and proactive monitoring. Let us handle your IT, so you can focus on what you do best. Experience reliability, efficiency, and peace of mind. Connect with us today! 💼🚀 #ManagedITServices #SLA #BusinessGrowth #ITSupport