"Listen to me! You are not listening!"
☎️In customer service, these are the least words we want to hear from our customers. Often, these words come from customers who feel aggravated because they believe their concerns are falling on deaf ears. Some customers, from the very start of the call, will ask for a manager because they feel it's the only way they’ll be truly heard.
☎️I've encountered many such customers. In some cases, the situation seemed like a dead end, sometimes, customers requesting a manager right off the bat. Despite these challenges, I've managed to turn things around and achieve customer satisfaction.
☎️Preventing customer dissatisfaction involves several proactive measures, with LISTENING being one of the most crucial. By genuinely listening to our customers, we can address their concerns effectively and improve their overall experience.💯
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#CSRExpert
2x Pinnacle honors & diamond recipient 2023-24 Worked @four Fortune 500 corporations.20yrs of business entrepreneur experience starting a dozen businesses from ground up majored in Bus finance,econ & Law.honor dean list.
1moGood to know!