Hayden Beverage Company’s Post

It’s game time! Are you winning or losing the restaurant game? Like my San Francisco 49ers who came back from a huge deficit against the Detroit Lions, it isn’t over til it’s over. If you are winning, great! Keep your eye on the prize. If you are losing, it’s ok. Figure out a way to win. Check out this week’s edition of my Shift Happens Column on FSR magazine to see how to turn those losses into wins. Then book a FREE call by clicking the link above to discuss working with me to create wins. #restaurateur #restaurantcoach #restaurantsuccess #winning

Last weekend, a Nashville coffee shop closed its doors after 25 years in business. Portland Brew was a staple in the 12 South neighborhood. ☕ A friend sent me this picture of a 'thank you' sign, filled with well-wishes and gratitude from customers. Take a look at a few of my favorites 🥹 : ▪️"Thank you for helping me through nursing school and being the place where I fell in love with my husband." ▪️"Came here every day when I was sad my freshman year." ▪️"Grateful for this place to gather. We are all better for its existence." ▪️"You helped us find friends when we were new here 2 years ago, and fall in love with our neighborhood" ▪️"You've fueled many long work days and sleepless nights with our first baby, and provided us a bright start to almost every day. We will miss all of your friendly faces." ▪️"So many of my best memories happened here. Thank you PB crew for creating a space for us to feel welcomed and at home!" ▪️"I love this place but it has always been the staff that brings me back every day." Did you notice that the word 'coffee' wasn't mentioned once in any of those notes? In fact, it's hardly mentioned on that board at all. Regardless of the industry you're in, you are in the EXPERIENCE business. The making-someone's-day-brighter-business. It's not about the products or services you're selling; it's about how you make your customers feel. ☀️ What do you want YOUR legacy to be with your customers? #cx #customerexperience

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Who is Dani Ruiz? Since joining Evans Delivery Dallas, Dani Ruiz has been leading the charge to orchestrate our customers' Houston drayage needs. What’s your role at the company, and how would you explain it to a 5-year-old? In simplest terms, I help people. Depending on whom you ask, I’m pretty nosy or curious, but I like a challenge and the opportunity to "figure things out." Most of all, I enjoy helping people. Officially, I work on the Houston side of our drayage business and handle every aspect of our process. Who inspires you most at work and why? Our owner, Creighton Kent, inspires me the most at work; he runs circles around everyone. He is very intelligent and analytical and has a process for everything. I recall a conversation we had over the phone while my son and I were experimenting with root beer floats. Mr. Kent described his process of making the perfect root beer float. If you like floats, I suggest giving Mr. Kent a call. Best of all, Mr. Kent is very patient and loyal and enjoys helping people succeed. I admire those traits. What’s the most exciting project you have worked on recently, and what made it memorable for you? The most recent project that I enjoyed working on was developing a service-failure tracking system to analyze our biggest obstacles and develop a process to manage them. I had never done that before, but as I mentioned, I like to figure things out. Describe your ideal weekend activity to recharge. I consider myself pretty boring, but spending time with my wife and son helps me recharge. If possible, I like to work out, and if I can get in an extra hour of sleep, I consider that a great weekend. What is one unexpected talent or hidden skill you possess? I’m not a great cook, and I was grateful for sandwiches and TV dinners back in my single days, but my wife and son love it when I cook beef ribs at home. I am not a pro by any means, but I have figured out some little things that make a huge difference.

Had the immense pleasure of being able to connect with the incredible Christie Schatz, CPO of Sonny's BBQ, this morning and dang did I walk away with a huge smile and lots of hope in my heart for the future of the restaurant business. As a longtime fan of Sonny's, I mean come on that's some gooood BBQ, after talking with her it makes so much sense why my experiences there have always been so positive. Because they don't just talk the talk when it comes to the hourly experience, but truly invest in the people experience through dedicated managerial training, investments in L&D platforms, and trying to foster growth from within by doing something simple: treating their people well. And fun fact, she's been with Sonny's for 23 years - so she knows QUITE a bit about growing a career with a brand. One of my favorite parts of my convo with Christie is when she said this: "People were banging on the doors to come back to work during COVID, and we doubled down on comms with our teams to connect and make sure people were taken care of. And something people often forget is that building community is key at the frontline level. It's so simple too." What a wonderful way to kick off my Tuesday, and thank you for nerding out with me over the hourly experience Christie! Can't wait for your episode of The Hourly Podcast so that I can shout you and the rest of the team out x100 🎉 #EmployeeExperience #CasualDining #HourlyWorkforce #Leadership #HumanResources

Today marks 20 years of McGrathNicol. Discover how we came to be, the projects and events that shaped us and the values that have driven our success: https://lnkd.in/gQVUYXHC

Last month, our industry reached a significant milestone 🎊 . The recent law allowing direct-to-consumer delivery of spirits in New York is a major win for our industry. This victory wasn’t achieved overnight—it’s the result of years of collaboration, persistent advocacy, and strategic partnerships driven by the New York Distillers Guild and its allies. For distillers, this new opportunity means greater consumer reach and business growth. Moreover, this success highlights something bigger: THE POWER OF COLLECTIVE EFFORT. As a member of the New York Distillers Guild, you’re not just part of an organization—you’re part of a movement that amplifies our industry's voice, influences policy, and opens doors for everyone. Together, we’ve shown what’s possible, and there’s still more to achieve. Want to be a part of this progress? By joining the Guild, you’re aligning yourself with the future of New York spirits. Let’s continue to build on this momentum and shape what comes next. Join us, and let’s keep pushing forward—together.

Jeff Bezos worked at a ranch. Mark Cuban was a dance teacher. Tyler Perry was a construction worker. Warren Buffet was a paperboy and salesboy. Michael Dell was a dishwasher. Oprah worked at a grocery store. Reed Hastings was a door-to-door salesman. These jobs prepared these guys for the heights they’re at now. Lesson: It doesn’t matter where you start. Start from somewhere. Don’t look down on humble beginnings (Zechariah 4:10). They’re your training grounds for bigger things. #digitalwithjesse #trusttheprocess

Happy #FACSfamFriday, everyone! Before you go out and celebrate Memorial Day, we have our next Employee Spotlight to unveil! Our very own Fred Vinciguerra is next to be in our spotlight! Fred is our CEO and works out of the Hayward office. Check out Fred's responses to our questions below, as well as a photo of him with his family out in nature. Do you have any questions for Fred or other FACS employees you'd like to see answered in the next #FACSfamFriday? Let us know by commenting on this post! What is one thing that you geek out about?  It's sad, but I really don't geek out about much. Maybe the Chicago Bears, Cubs, and Blackhawks. I love my Chicago teams, but geeking out is probably a stretch.   What is one way that you unwind?  Either by getting my sweat on (exercising, even though it doesn't show) or fixing something. I'm not super handy, but I enjoy giving it a try and feel really good when it actually works after I tried.   Is there anything you wished would come back into fashion?  Perm's for guys - nevermind, I wouldn't be able to get one anyway.    What celebrity would you like to meet at Starbucks for a cup of coffee?  Howard Stern - please don't judge. I think he does an amazing job interviewing people and is not afraid to ask questions others shy away from.   What is one of your favorite books?   I really don't read fiction but I do enjoy a good business book. One of my favorites is Oren Harari, Break from the Pack. It's about how to compete in a copy cat society and Malcolm Gladwell's, Outliers and What the Dog Saw - lots of short, facsinating stories. Favorite quote?   "A man with one watch knows the time. A man with two is never sure."