Health Tech Nerds’ Post

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Long-time HTN member Rik Renard shares some insightful thoughts and questions on AI scribes.

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Make care flows work harder than care teams with Awell

The winners in the AI scribe race will be those who nail implementation, integrations, (and marketing?). Fascinating to read that health systems see nearly no difference between different AI scribes. It makes me wonder who will win... Besides pricing, I think they can differentiate on 3 things right now: 1) Implementation: Think white-glove onboarding. The reputation damage for a bad rollout will be huge. 2) Integrations: Needs to seamlessly work with the EHR 3) Marketing: Good marketing is like a great outfit—it gets you noticed. Abridge nailed it with their latest video showcasing their tool. But in the end, the winners will be those who can seamlessly integrate into other workflows like CDS and billing. This means creating strong relationships with EHRs, a team that deeply understands EHR workflows AND can listen to customer needs. What did I miss? And how do you think the AI Scribe space will evolve? Source: Health Tech Nerds

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