At HealthHelp, our consultative approach puts clinical best practices and evidence-based medicine at the forefront of utilization management that has helped drive an industry leading Net Promoter Score of 58. The HealthHelp model was established to work directly with providers to seek consensus to achieve optimal patient care. Our model is built on open communication, emphasizing provider education and redirection, rather than denying member care. This creates a more positive relationship with the provider community and is geared to sustain long-term behavior change. By minimizing abrasion, our overall provider satisfaction rating remains at 98% based on our bi-annual survey. Beyond reducing provider abrasion, recommendations made by HealthHelp address patient safety and quality and may lower out-of-pocket cost for the member. Learn more here: https://bit.ly/46Nkdif #healthhelp #healthcare
