Heena Kausar’s Post

Urgent_hiring #cyberark #opslead email at heena@sierrasoln.com Position: CyberArk Sr. – Build and Support / Ops Lead (Only USC) Locations: Alpharetta, GA / Dallas, TX (2-3 weeks remote max. then onsite) Following will be CyberArk Sr. Lead responsibilities: • Work on EFTPS Build activities. • Target System on-boarding • Single Point of Contact for support services • Lead the complete operations team on technical front • Respond to the email’s for any advisory task. • On-call support with the aligned support team member. • Debugging the issues  • Provide the onsite support for Major/Minor upgrade. • Perform RCA’s • DR Failover drills • Define any new policies in the PAM Solution • Break glass password retrieval • Update documentation as and when required • Any new server Account Addition /Deletion for existing types of integrations. • Adding users in the group and opening of firewall port request. • Troubleshooting of operational issues like: a. Authentication Failure (LDAP user’s/application Internal users like appuser and gwuser) b. End point target server connectivity issue c. Password change/verification failure on i. Scheduled task  ii. OS (Windows/Unix/Database) level Login accounts d. PAM Daily scheduled backup failure e. DC to DR data replication failure f. PAM Email notification related configuration • In an unforeseen event or in case the issue is not resolved via L3 team, log PAM support ticket with OEM and follow up for timely resolution. • To perform drills related to: a. DC-DR b. DR-DC Fall-back c. Vault Restoration • Business continuity with DR environment • Manage policies configured in the PAM solution • Creating new policies • Consider up to 50 target systems consisting of 25 Linux (Multiple Flavors), 10 Windows & 15 N/w or security devices • Build and test framework for: o New Server On-boarding o User/ Admin Provisioning process for least privilege usage • Create standard operating procedure documents that can be used as guides to continue onboarding of remaining systems • Target system on-boarding onto EFTPS environment • Reporting & Platform Maintenance: • Response to performance alerts and warnings • Log monitoring and analysis per instance • Coordination with other resolver groups per instance • Trend analysis • Knowledge Management • Health Monitoring Check-up • Continuous Service Improvement • Impact analysis report as & when required • Reporting : o ITSM Reporting o Performance Reporting • Executive Reporting • Adhoc Reports • Ticket Management: • Incident Management • Service Request Management • Problem ticket Management • Resolve Problems or liaise with CyberArk or Infrastructure teams for resolution