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Are you looking to hire top-tier customer service representatives? Zendesk's latest blog post provides essential tips and tricks for finding the best talent. Click the link to learn more: https://snip.ly/9l9lxl #CustomerService #HiringTips #Recruitment #HelpFlow #HelpFlowShares

Are you looking to hire top-tier customer service representatives? Zendesk's latest blog post provides essential tips and tricks for finding the best talent. Click the link to learn more: https://snip.ly/9l9lxl #CustomerService #HiringTips #Recruitment #HelpFlow #HelpFlowShares

Think your customer service team is just there to answer calls? Think again. Your customer service team is the face of your business. They’re the ones turning frustrated customers into loyal fans. But here’s the catch: hiring the wrong person can cost you 15 times their salary in lost opportunities and mishaps. 😬 So, how do you build a dream team that wows your customers? 1️⃣ Hire for empathy, not just skills. 2️⃣ Craft job descriptions that attract top talent. 3️⃣ Test candidates with real-world scenarios. And once you’ve found the perfect fit, onboard them like a pro. Companies with structured onboarding see a 60% boost in revenue. 💰 Ready to transform your customer service? Let’s dive into the proven strategies that work. https://lnkd.in/gaBUc9RA #CustomerService #HiringTip #Onboarding #CX #FluentSupport 

Mastering customer service goes beyond just answering questions—it’s about *paying close attention*, actively *listening* to understand, *executing* solutions with precision, *asking* thoughtful questions to clarify needs, *serving* with a commitment to quality, and always striving to *exceed* expectations. Consistently following these steps transforms interactions into impactful experiences that build trust and loyalty. #CustomerService #CustomerExperience #RemoteWork #ServiceExcellence #ProfessionalGrowth #ClientSuccess #RemoteCareers #CustomerFirst #JobSearch #Recruiters"

Customer Support Associate (Global) Responsibilities -Investigate attendance and quality incidents across our marketplace; use exceptional judgment and noticing to solve our customers’ problems -Communicate the resolution of your investigations to workers and workplaces with empathetic, customer-centered communication; justify the reasoning behind your decisions to diverse stakeholders within the company  -Work efficiently and effectively to ensure customer inquiries are resolved fully and in a timely manner  -Develop reliability initiatives to improve the overall quality of the marketplace and experience for our customers; establish policy improvements to accomplish this goal  -Work within cross-functional collaborations with customer support, general operations, product, customer success, and legal teams  -Manage and maintain communication on multiple platforms to effectively solve issues for Clipboard Health’s partner facilities and professionals -Remain knowledgeable on product updates to ensure you are acting with the most up-to-date organizational information Must haves +2 years of customer support experience +2 years of Zendesk or any CRM experience -Ability to resolve customer issues with empathy and action -Exceptional written and verbal communication skills -Ability to work as part of multidisciplinary teams -Comfortable handling ambiguous situations and adaptable to constant change  -Possess an “I can handle anything” mentality  -Demonstrate a high degree of motivation, self-direction, and initiative to achieve the goals of the team and organization -Exceptionally detail-oriented -Ethical and unbiased integrity and decision-making abilities -A positive mindset that elevates the entire team System Requirements -Minimum 15Mbps wired internet connection -Minimum i5 processor or equivalent -Minimum 12GB Ram -Quiet working environment -Steady power and internet connection. https://lnkd.in/dVRWyUVh #Resume #ResumeWriting #SeniorLevelProfessionals #JobSeeker #OpenToWork #LinkedIn #ResumeHelp #ProfessionalDevelopment #CareerAdvice #JobSearch #ResumeService #LinkedInProfile #CareerCoaching #JobHunt #CareerGoals #ProfessionalBrand #EmploymentOpportunities #CareerSuccess #JobSeekers #ResumeTips #ProfessionalGrowth #JobSearchTips #LinkedIn #Layoff #JobHunting #JobOpening #JobOpportunities #TechJobs #JenefaGiwaConsulting #RemoteJobs #Career #LinkedInOptimization  #JobSeekers #Job #Jobs #JobSatisfaction #JobSeeking #JobStopper #JobSearchAdvice #JobsinNigeria #JobSkills #JobStress #JobsHiring #JobSites #JobSeeker #JobApplications #JobsinLagos #JobsinAbuja #cfbr

Stellar customer support can be the difference between a satisfied Customer and a frustrated one, a repeat business and a never to return to a product/service. Here are few common pitfalls that can easily be avoided with a bit of awareness and effort in other to deliver an effective customer support service. 1. 📞 Lack of Prompt Response: -Mistake:Delayed responses to customer queries. - Solution: Implement a system for timely replies. Whether it’s through automated acknowledgments or setting response time expectations, let your customers know you’re on it! 2. ❌ Not Listening Actively: - Mistake:Failing to understand the customer’s issue fully. - Solution: Practice active listening. Repeat back what the customer says to ensure understanding, and ask clarifying questions if needed. 3. 📝 Overcomplicating Solutions: - Mistake: Providing solutions that are too complex or jargon-heavy. - Solution: Keep it simple. Use clear, concise language and step-by-step instructions that anyone can follow. 4. 🙅♀️ Lack of Empathy: - Mistake: Responding in a cold or indifferent manner. - Solution: Show empathy. Acknowledge the customer’s frustration and assure them you’re there to help. A little kindness goes a long way. 5. 📚 Ignoring Feedback: - Mistake: Not taking customer feedback seriously. - Solution: Value and act on feedback. Use it as a tool for improvement and let your customers know their opinions matter. 6. 🚫 Not Following Up: - Mistake: Failing to follow up after resolving an issue. - Solution: Check in with your customers post-resolution to ensure their problem is truly solved and they’re satisfied with the outcome. Remember, every interaction is an opportunity to build trust and foster long-term relationships. Let's commit to making every customer feel heard, valued, and satisfied. 💬 What other customer support mistakes have you encountered? whether you were the customer or the agent. Share your thoughts and experiences in the comments below. #CustomerSupport #CustomerExperience #CustomerServiceExcellence #CustomerFeedback #recruiters #hiring

🌍 Service Prime Solution is Ready to Support Your Business! Is your company hiring remote customer support representatives? Look no further! At Service Prime Solution, we offer a dedicated, experienced team to handle all your customer support needs. From order processing and retention to technical support and upselling, we’ve got you covered! Instead of hiring individual agents, why not let our team of experts seamlessly integrate with your operations, ensuring a higher level of productivity and efficiency? We’re passionate about delivering top-notch customer service that exceeds expectations—helping your business thrive. We’re open to work and ready to collaborate! Watch the video below to learn more about our approach and how we can partner to enhance your customer support strategy. Let’s work together to build outstanding customer relationships! #CustomerSupport #RemoteWork #ServicePrimeSolution #CustomerServiceExcellence #BPO #RemoteTeam #Outsourcing #CustomerExperience #BusinessSupport #TeamWork #CustomerCare #OpenToWork #VirtualAssistants #CXManagement #CustomerSuccess #SupportServices #CallCenterSolutions #WorkFromHome #GlobalSupport #TechSupport #ClientSatisfaction #ServiceDelivery #WorkforceSolutions #DigitalOutsourcing #RemoteOpportunities #FlexibleWorkforce #CustomerCentric #HelpDesk #SupportTeams #OperationsExcellence #TechEnabledSupport

5 Benefits of Hiring a Good Customer Support Representative | Connecting North #connectingnorth #CustomerSupport #Hiring #BusinessGrowth #ClientSatisfaction #SupportExcellence #TeamSuccess #CustomerExperience #EmployeeEngagement #ServiceQuality #CustomerLoyalty

A report by Zendesk mentioned that 82% of customers have ceased business with a company because of poor customer service. In 2023-2024, approximately half of U.S. workers expressed dissatisfaction with their jobs overall, according to a Pew Research Center survey. There might not be a direct correlation but it makes me think - How can someone dissatisfied with their own jobs provide the best services to their consumers? ➡ Any thoughts? #Customersatisfaction #business #americaneconomy #jobs #hiring #servicesbusinesses

🗣 A Quick Question for Customer Service Recruiters 🗣 When you’re hiring for customer service roles, what’s the one thing that makes a candidate stand out? • Is it a proven ability to handle high-volume inquiries? • A knack for turning frustrated clients into brand advocates? • Or is it about showing mastery in tools like CRMs and chat platforms? I’d love to hear what separates a good candidate from a great one in your experience! Drop your insights below—let’s start a conversation. 🙌 #CustomerService #RecruiterInsights #ClientSupport #CareerDevelopment