At Avanza we understand that Customer Service Operations in logistics are not only about providing answers and support to shippers, carriers, and agents. This is also an opportunity to build and strengthen relationships with clients, vendors, and agents. A well-trained, knowledgeable, and proactive Customer Service Team will go the extra mile to create long-term meaningful relationships. This is imperative to obtaining and building: - Customer Retention with your freight business. - Agent Loyalty within your agent network. - Create access to more opportunities with your current shippers. - Improve and streamline communication with your Agent Network and your Customer Service Department. Customer Service in logistics should not be treated as if running a "ticketing system" or "basic customer service operations". This industry demands a high sense of urgency and complex critical thinking skills to solve issues quickly. Your Customer Service Team should have a positive impact in your operations, rather than having just a neutral function. This team should help you to save money on TONUs, Detention fees, prevent undesired charges from Accessorials, avoid Layovers if possible by knowing transit times and rescheduling loads on-time. This team should help you to save money in all preventable scenarios. Learn more about how we trained and coach our customer service agents, so they can make a positive impact in your operations. Avanza - Staffing and BPO made for Logistics. #3plcompanies #freighttech #customerexperience #customerretention #customerservice #customersupport #nearshoreoutsourcing #staffingandrecruiting
Ever wondered how a customer service interaction can turn into a lasting connection? Meet our nearshore customer service agents—industry-trained experts with a human touch. 🤝🌟 More than just professionals, they're empathetic problem solvers, bridging gaps and building relationships. Their industry expertise ensures they understand your unique challenges, while their commitment to the human connection transforms ordinary interactions into memorable experiences. 💼 Customer service agents, to us, are not just responders; they are relationship builders, ensuring your customers feel heard, valued, and understood. With a blend of industry knowledge and genuine empathy, they create connections that last.
