Hexaware Technologies’ Post

✨ Celebrating a Milestone Year at Indyme ✨ 2024 has been nothing short of transformative, and we couldn’t have done it without our incredible team, customers, and partners. This year, we: ✅ Empowered over 100M+ shopper interactions, enhancing customer experiences at scale. ✅Delivered 500k+ team messages daily, keeping operations seamless and teams connected. ✅ Witnessed the growing success of the Freedom Case, achieving 98% shrink reduction and an amazing 70% of shoppers opting for self-service. As we wrap up this record-breaking year, we’re energized by what’s ahead. From cutting-edge innovations to redefining the future of retail, 2025 promises to be even bigger and bolder. Here’s to the next chapter—together! 🎉 #RetailInnovation #FreedomCase #Teamwork #CustomerExperience

Wondering what Paydentify solutions are all about and why they’ll be a game-changer for the future of retail? 👀 Join our Masterclass at RETAIL NXT and get the inside scoop on how to stay ahead. Let’s shape the future together! 💪 #paymenttools #wesolvepayn #RetailNXT #Innovation #Paydentify

𝐏𝐡𝐚𝐥𝐠𝐮𝐧𝐢 𝐏𝐢𝐥𝐥𝐚𝐢 𝐨𝐧 𝐂𝐫𝐚𝐜𝐤𝐢𝐧𝐠 𝐭𝐡𝐞 𝐂𝐗 𝐂𝐨𝐝𝐞: 𝐓𝐫𝐮𝐬𝐭, 𝐓𝐫𝐚𝐧𝐬𝐩𝐚𝐫𝐞𝐧𝐜𝐲, 𝐚𝐧𝐝 𝐑𝐞𝐚𝐥 𝐂𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐨𝐧𝐬 Behind every happy customer is a story of trust, honesty, and meaningful connections. 💡 Phalguni Hari Pillai, Chief Sales Officer at CarTrade Exchange, breaks down how they’re building bonds that last through real transparency and proactive solutions. From one-on-one premium meetups to quick check-ins that keep the pulse on customer needs, they’re proving that it’s the little things that make a big difference. 🗣️✨ 'Big shoutout to Krypton for bringing CX to center stage with the 2nd Edition CX Innovation Summit & Awards 2024. 🙌 Because when you put customers first, business truly transforms’. Dive into this conversation—it’s a game-changer! 🎥 #CXUnplugged #CustomerStories #BuildingTrust #RealConnections #CXMatters #KryptonCXSummit #CustomerFirst #TransparencyWins #CarTradeExchange #CXAwards2024 #KryptonIndia #Krypton Shraddha Bhosale Prachitee Thakur Huzaifa Juzer Poonawala Aftab Shaikh Karuna Rajpal Jay Barbhaya Esha Balal Shruti Chandanshive Rohan Nanda DigiFalx Digital Beginning LLP Muhammed Rasheed Shaikh

I'm still buzzing from all the insights and connections I gained. The event provided a unique platform to Stay ahead of the curve with the latest tech trends. Connect with like-minded professionals and potential partners. Learn from experts and thought leaders. Discover how technology can drive business growth #retailtechcon #businessgrowth #Smollanindia #Innovation #RAI

The first panel has kicked off at ReTechCon 2024, diving into the topic of "Turning Shoppers Into Fans with Memorable Experiences," and it’s moderated by none other than Bijou Kurien, Chairman, Retailers Association of India Joining him are some fantastic industry leaders: Biju Kassim, CEO - Beauty Business, Shoppers Stop Ltd. Dhimant Bakshi, CEO, Imagicaaworld Entertainment Radhakrishnan K, Director, StarQuik, a TATA Enterprise Biju Kassim, shares his experience with one of the oldest loyalty programs in retail, serving around 10 million customers and accounting for a whopping 70% of their business. He emphasizes, “Loyalty is not just about transactions; it’s about crafting experiences that resonate with customers.” Biju discusses how they create “money-can’t-buy” moments through unique offerings like product sampling and quick makeovers, proving that true customer loyalty stems from unforgettable experiences. Dhimant Bakshi, sheds light on the evolving landscape of customer behavior in the entertainment sector. He states, “In today’s fast-paced world, time is more valuable than money. We must create experiences that our guests remember long after they leave.” Dhimant emphasizes the need for immersive experiences, using AR/VR technology to craft lasting memories for guests. His insights on the Magic Pass illustrate how thoughtful engagement can transform a one-time visitor into a loyal customer, inviting them back for more. K Radhakrishnan, tackles the complexities of diverse customer aspirations in today’s market. He notes, “Understanding our customers means recognizing that their aspirations are as varied as their shopping habits.” Radhakrishnan highlights the importance of actively listening to customer feedback, with 60-70% of complaints resolved on the spot. This proactive approach showcases how transforming a negative experience into a positive one can significantly enhance customer satisfaction. This panel sparks discussions about what it really takes to create memorable shopping experiences that foster loyalty. Don’t miss out on this engaging exchange of ideas at #ReTechCon2024! #ReTechCon2024 #RetailTech #FutureTech #Technology #Event #Conclave #Retailer #Brand #OnlineShopping #OnlineRetail #RetailStores #RetailShop #RetailMarketing #Learning #Insight

Looking to transform your Customer Experience journey to meet expectations of your tech savvy customers? Check out NICE insights shared by Sanjay Gupta ✌🏼

Data meets style! We're proud to support MUFTI in making smarter, data-driven decisions. With footfall insights at their fingertips, MUFTI is transforming store operations to enhance customer experiences. Here’s to innovation and impact together! Manish Agarwal #SmartData #RetailInnovation #FootfallAnalytics #PartnerSuccess #DataDriven #RetailExcellence

Just attended a fantastic session on "Transition trajectory: How retail innovator Knix is conquering the in-store experience"! Key takeaways: 1.Bridging the DTC-in-store gap: Knix understands the importance of a consistent and personalized experience, regardless of where customers shop. 2.Empowering store teams: By equipping staff with the right tech and tools like Axonify Knix empowers them to build customer confidence and loyalty. 3.Creating the right environment: The in-store experience needs to be seamless, unforgettable, and align perfectly with the brand promise. 4.Navigating the evolving retail landscape: Knix shared valuable tips and tricks for brands looking to thrive in today's dynamic retail world. #retail #knix #axonify #retailinnovation

A leading #retail company struggled with inefficiencies caused by fragmented software and manual processes. ➞ Zoolatech addressed this by enhancing and expanding its system into a fully unified platform that enabled the retailer to manage operations more efficiently, quickly adapt to market changes, and deliver a seamless customer experience. Curious about the full transformation? Discover more: https://bit.ly/47SHr8w 🛍️

🚀 Shoptalk Europe has started today! 🚀 Meet Kevin on-site, ready to network and share insights on the latest in retail technology. If you're attending, be sure to look for him and join the conversation! 👋 See you there! 👉🏻 More insights coming soon #ShopTalk2024 #retailtechnology #selfcheckout #shopreme #innovation #shoptalkeurope #shoptalk #event