Dovetail’s Post

Dovetail 3.0 is here! This is our biggest launch yet—head over to our launch keynote to get all the latest on our three new products and the plethora of new features we've dropped today: https://dvtl.link/3Ns1X6I Learn all about: ▫ Channels—our automated feedback analysis platform ▫Ask Dovetail—an AI-powered conversational experience for Teams and Slack that also allows you to create insight podcasts about any topic you like ▫Recruit—recruit from over 3 million participants directly from Dovetail ▫Automated analysis—a fully automated experience that automatically imports customer calls via calendar integrations to instant tags, highlights, summaries, and transcripts—all with you lifting a finger And so much more! This is the new way to understand your customers. Head over to the keynote to learn all about it!

By bringing all the customer interactions in your Insights Hub into a conversational experience in Slack and Teams, Ask Dovetail crushes silos between teams and brings everyone closer to the customer. Learn more about Ask Dovetail, our two other new products, plus all the features we added in Dovetail 3.0 on our launch page: https://dvtl.link/401jXw9

New in Dovetail 3.0! Ask Dovetail—a conversational AI experience in Teams and Slack. Read how this new product started as a hackathon project and where we took it from there: https://dvtl.link/408SRmJ. Or learn more below 👇 Call on everything your organization knows about the customer in seconds in the places where customer conversations take place! You can ask anything you like and get an answer, and keep probing to go deeper. What's even cooler: Ask Dovetail allows you to create Audio Insights—which are like podcasts about your customers, featuring real customer voices as the "guests". Get Audio Insights scheduled and delivered regularly to the Slack and Team channels of your choosing. You could get a weekly update on the latest sales or renewal calls. Or a podcast about the latest user interviews from your research team. Or maybe you can get a weekly download of all the discovery calls your product team does. The possibilities are endless. Ask Dovetail is available on our Enterprise plan!

New in Dovetail 3.0! From Voice of Customer to continuous discovery—making sense of your feedback is a manual and time-consuming process. That's why we built Channels. Plug your feedback sources into Channels and get a real-time analysis of support tickets, NPS responses, product feedback—the data we're great at collecting, but not so good at understanding. Channels is available on all plans—check out our launch page to learn more: https://dvtl.link/401jXw9

Channels is new in Dovetail 3.0! Read all about how we use Channels at Dovetail on our blog: https://dvtl.link/48dAQWA. Keep reading to learn more 👇 Channels gives you a real-time pulse on your customers. Feed it Voice of Customer data (like support tickets and NPS responses) and watch it transform mountains of feedback into actionable insights, instantly. One of the best parts of Channels is that all the feedback data it ingests lives in your insights hub. So you can recombine and remix in-depth research with short-form feedback and get the most comprehensive picture of your customer.

We just launched THREE new products: Ask Dovetail, Channels, and Recruit. Along with a raft of new features that automate analysis, reduce time to insight, and make it easier, faster, and more painless than ever to make customer-centric decisions. Watch our launch video for a quick rundown. Check our launch blog for a deeper dive: https://dvtl.link/4f09KUO

Dovetail 3.0 is officially launched 🚀 Access the keynote and explore a full rundown of all the products and features we’ve launched on Product Hunt. Dive in and comment with feedback. We’d love to hear your thoughts! ➡️ https://lnkd.in/gngHiSta

We dropped our biggest launch ever today—Dovetail 3.0. Read all about it in our launch blog: https://dvtl.link/4f09KUO What's new in Dovetail 3.0? Here's a short rundown. ▫ Fully automated analysis: from automatically imported calls via calendar integrations to highlights, tags, summaries, and transcripts—all without you lifting a finger ▫Automatically analyze survey responses: Automated themes from open-ended survey questions, plus stunning charts and insights to share with your team. ▫Channels: AI-powered feedback analysis for voice of customer data like support tickets and NPS responses. ▫Ask Dovetail: Conversation AI experience based on every interaction in your Insights Hub in Slack and Microsoft Teams. Plus audio insights: it's a like a podcast about your customers you can get delivered to a Teams and Slack channel of your choosing. ▫Recruit: Manage participants directly in Dovetail and recruit from a database of more than 3 million participants. There's a lot to these changes—read the blog to find out all about Dovetail 3.0: the new to understand your customers.

T-minus 45 minutes! Join us for the 3.0 launch keynote: https://lnkd.in/eE_JZTbs