Partner communication from vendors....
A few of my friends run successful small-to-medium MSP businesses. Having chatted to them about vendor communications & expectations, they told me this:
How many vendor emails do you receive (incumbent or potential) on a monthly basis?=250-500 per week.
How many partner portals/PRM's are you expected to log into? = 20+ per month.
This, on top of the usual internal/customer communications and everything daily life entails just doesn't work. What happens if you put the partner in control? I'll tell you what. Komz happens, that's what!
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