Hilton Supply Management’s Post

In hospitality, one act of kindness can make a difference. In someone's day or even in someone's life. And the best part about it? It will always comes back to you. ✨ #hospitality #hoteliers #hospitalityprofessionals #actofkindness #hospitalityindustry

‘It's the little things that count’(says Gary Leff), especially in the hospitality industry. Have some top-end hotels forgotten this? Check out this interesting read on what hospitality really means to the customer. #hospitality #service #hotels #customercare Link: https://lnkd.in/d-4ijpNs

Totes, Tumblers and Hats go hand-in-hand with summer. Whether it’s a company outing, restocking your hotel boutique or #giveaways we’ve got all you’re looking for and more. #sayhalo Chrissy Vouniozos to start a conversation ⛱️☀️👙🩱🩳🏄🏾♀️ #summeressentials #brandedmerchandise #hospitality #employeeengagement #promotionalproducts

Establishing a common language with our customers is crucial. It’s all about developing a strong connection with our guests by finding common ground. By identifying shared interests, experiences, or values, we can create a more personalized and engaging guest experience. For instance, if a guest mentions that they are celebrating their wedding anniversary during their stay, our hotel staff could use this information to surprise them with a complimentary room upgrade, a special amenity, or a handwritten note congratulating them on their milestone. This thoughtful gesture not only demonstrates attentiveness but also contributes to a memorable and heartfelt experience for the guests. Likewise, in a restaurant setting, understanding a guest's special occasion can guide the staff in providing a personalized dining experience. Whether it's a significant birthday, an engagement, or a graduation, recognizing and celebrating these special moments can enhance overall guest satisfaction and leave a lasting impression. Ultimately, establishing a common language with our guests goes beyond mere communication; it's about creating a sense of celebration, connection, and joy that enriches their stay. Let's continue to prioritize empathy, active listening, and genuine connections to elevate the guest experience and build lasting relationships. #Personalization #HospitalityIndustry #CustomerService #GuestRelations #MemorableMoments #HospitalityExcellence #CustomerSatisfaction #GuestExperience

If you enjoy a nice cocktail, especially within the confines of a hotel, then this is the post for you! HOTELS Magazine wants to know what your favorite hotel bar is—in the world! Share your favorite and help us decide the 10 best in the world. We are narrowing it down and will compile the final list to be featured in an upcoming issue of the magazine. Submit your nominations HERE. Bottoms up! #HOTELS #hotelnews #hospitality #hospitalityindustry #hospitalitynews #hotelindustry #lodgingindustry #bars #hotelbars

Get service tips from our excellent executive trainers over on our Forbes Travel Guide Learning & Development account. #forbestravelguide #hospitality #hospitalityindustry #hotels #hotelsandresorts #serviceexcellence #servicematters #hospitalitytraining

#THAinsights- 10 While a warm welcome sets the tone, an equally fond farewell leaves a lasting impression. It's essential to give guests the same level of attention when they depart from our hotel, restaurant, or banquet as when they arrive. #thehoteladviser #Hospitality #Hotels #Resorts #Guestexperience #Customerservice #Hotelowners #HotelMD #Frontoffice #foodandbeverage #Training

#ICYMI: Improve your guest satisfaction and your tips by making a great first and last impression with insights from our newest #blog. (https://lnkd.in/gW-7fVSK) #hospitality #training #hotel #hospitalitynews #hospitalityindustry #hospitalitycareers #lodgingindustry #lodging

They say shared joy is a double joy, so it's time to share your favorite hotel bars! Submit your favorite hotel bar you’ve imbibed in. Bottoms up! #HOTELS #hotelnews #hospitality #hospitalityindustry #hospitalitynews #hotelindustry #lodgingindustry #bars

They say shared joy is a double joy, so it's time to share your favorite hotel bars! Submit your favorite hotel bar you’ve imbibed in. Bottoms up! #HOTELS #hotelnews #hospitality #hospitalityindustry #hospitalitynews #hotelindustry #lodgingindustry #bars